Arbor Education
Technical Business Analyst (Payments) - 12 month FTC
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Technical Business Analyst – Payments (Remote)
Location: Remote Salary: Up to £48,000
About Us
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future where:
- Being challenged doesn’t mean being overworked
- Data steers progress without overwhelming staff
- Everyday work in schools reminds staff what inspired them to join education
Our School Management Tools are already transforming over 12,000 schools, giving time and power back to staff and supporting 350,000+ hardworking people. Our focus isn’t just on efficiency—we want happier working lives for educators every day, making schools joyful places to work and learn.
About the Role
Arbor MIS powers attendance, assessment, clubs, trips, and timetabling for UK schools, freeing staff to focus on their primary mission: students. We’re looking for a Technical Business Analyst with analytical, collaborative, and empathetic skills to join our Payments team.
Arbor Payments enables schools to go fully cashless, handling everything from club bookings and trips, meals, to online shops. As a Technical Business Analyst, you’ll collaborate closely with the Senior Product Manager to scope, refine, and deliver the product roadmap.
Our culture thrives on differences—we’re not looking for an exact match but someone passionate about the role whose strengths complement our current team.
Core Responsibilities
- Collaborate with the Senior Product Manager to shape, challenge, and deliver a strategic Payments roadmap aligned with company goals
- Define problems and hypotheses based on customer needs and feedback, ensuring alignment with product strategy
- Work with Engineering and Product Design to assess assumptions, identify risks, and validate feasibility of solutions
- Support the Senior Product Manager in sprint planning and team ceremonies (e.g., stand-ups, retrospectives)
- Break down high-level product initiatives into detailed user stories, functional specs, and acceptance criteria
- Define critical business rules, data validations, and error-handling scenarios for robust technical solutions
- Document workflows using:
- Data flow diagrams
- Sequence diagrams
- System schemas (for engineering guidance)
- Ensure security and compliance with:
- Data protection regulations
- PCI compliance standards for industry security
- Proactively identify, track, and resolve cross-team dependencies impacting the roadmap
- Leverage data-driven iteration and testing to refine impact and goals
- Act as the primary technical escalation point for 2nd Line Support, reviewing:
- Escalated bugs
- System behaviour queries
- High-priority customer issues
- Partner with the Senior Product Manager to balance:
- Strategic roadmap delivery
- Bug resolution and maintenance
- Champion user-centricity using feedback, metrics, and research to drive decisions
- Proactively communicate milestones, progress, and adjustments to stakeholders
- Foster collaboration and shared learning across teams and departments
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Requirements
About You
We’re seeking a cohesive communicator and problem-solver who can articulate complex ideas and translate them into technical solutions for engineers. Key traits include:
- Proven experience as a Technical Business Analyst, working across engineering, design, and customer success teams
- Experience with complex multi-domain technical requirements
- Comfort working in fully remote environments
- Passion for user-centric product development with real-world impact
- Strong data-driven decision-making skills
- Persuasive communication ability to win stakeholder buy-in
- Payments, finance, or EdTech experience is a strong plus
- Autonomy and collaboration—thrive in a fast-paced, AI-driven environment with multiple stakeholders
Benefits
Working at Arbor means contributing to mission-driven work with colleagues who share your commitment. Our benefits include:
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- A supportive wellbeing programme:
- Mindfulness sessions
- Lunch ecosystems (Lunch & Learns)
- Manager and Mental Health First Aid training
- Generous leave policy:
- Base of 25 days annual leave + 7 extra company-wide days (Easter, Summer, Christmas)
- Total: 32 days paid holiday
- Financial security and protection:
- Life Assurance at 3x annual salary
- AIG Smart Health wellness support (24/7 gp access, mental health counselling, personalised checks)
- Bupa private dental insurance
- Salary-sacrifice pension (with Scottish Widows)
- Family-friendly policies:
- Enhanced Maternity Leave: 20 weeks at full pay
- Enhanced Adoption Leave: 20 weeks at full pay
- Paternity Leave: 6 weeks at full pay
- 5 free return-to-work maternity coaching sessions
- Financial wellbeing:
- Access to Calm (mental wellness) and Bippit (financial coaching)
- Flexibility:
- Pooled employee days to negotiate your own holiday and work schedule
- Development opportunities:
- Dedicated professional development budget (training, courses, memberships)
- Employee volunteer scheme: One day per year off to support your chosen charity
- Dog-friendly offices
- Engagement and social culture:
- Company-wide events and social committees
- Office visits and team cohesion opportunities
Interview Process
- Phone screen
- 1st stage interview
- 2nd stage interview
Diversity and inclusion at Arbor: If you require any reasonable adjustments during the interview process, contact careers@arbor-education.com.
We partner with Neurodiversity Consultancy to promote an inclusive workplace, and we remain committed to equal opportunity.
Refer a Friend
Recommend someone for this role? Referrals earn a £200 voucher if they join! Email: careers@arbor-education.com.
Note: We’re unable to provide visa sponsorship at this time.
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