Broster Buchanan
Technical Business Support Consultant
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Technical Business Support Consultant
Location: Glasgow
Sector: Travel Technology
We’re working with a well-established Travel Management & Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team.
This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation.
The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.
Key Responsibilities
As Technical Business Support Consultant, you will:
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- Provide first-line technical support for online booking tools and agent systems
- Respond to customer and internal technical queries via email and support ticketing systems
- Diagnose and troubleshoot issues across multiple travel booking platforms
- Escalate complex technical issues to Product Managers and relevant internal teams
- Support customer onboarding and implementation projects alongside the Implementation Lead
- Assist Sales and Account Management teams with customer system changes and enhancements
- Manage user access across third-party travel systems
- Support project work, system improvements, and workflow enhancements
- Monitor data flows to ensure accurate invoicing and mid-office processing
- Document processes and help drive efficiency, automation, and consistency
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Skills & Experience Required
We’re keen to speak with candidates who have:
- Experience working with online booking tools (e.g. Cytric, Atriis, Concur)
- GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)
- Previous experience in technical support, travel technology, or corporate reservations
- Understanding of PCI compliance, virtual cards, and payment workflows
- Awareness of GDPR and handling protected personal data
- Strong customer service mindset and excellent communication skills
- Ability to work independently while collaborating with wider teams
- An automation-first mindset and interest in improving processes
Interested or open to a confidential conversation?
Please get in touch at nicolaterrell@brosterbuchanan.com
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