London Borough of Hillingdon
Technical Co-Ordinator
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About the Role
Help deliver life-changing adaptations that improve independence, safety, and quality of life for residents.
Hillingdon Council is seeking a Technical Co-Ordinator to support the delivery of Disabled Facilities Grants (DFGs), adaptations, and associated works across social housing, private homes, corporate buildings, and Council-owned commercial properties.
This is a varied and rewarding role where you will coordinate complex cases, support technical delivery, and help ensure adaptations are delivered safely, efficiently, and in line with residents' needs. Working closely with Occupational Therapists, Surveyors, contractors, and partner teams, you will play a key role in progressing cases and overcoming barriers to delivery.
You will:
- Coordinate and support the delivery of DFG and adaptation cases across a wide range of property types.
- Monitor case progression, ensuring works are prioritized, tracked, and delivered within agreed timescales.
- Provide technical coordination and support for complex, high-risk, or non-standard cases.
- Liaise with contractors, residents, and internal teams to arrange access and coordinate works.
- Support the resolution of delays, delivery barriers, and case escalations.
- Maintain accurate records and updates across corporate systems.
- Raise purchase orders, support invoice processing, and assist with financial monitoring.
- Contribute to service performance reporting, audits, and continuous improvement activity.
- Support compliance with the Equality Act, Homes (Fitness for Human Habitation) requirements, and wider housing standards.
About You
We are looking for an organized and proactive individual with experience coordinating projects, works programmes, adaptations, or property-related services.
You will bring:
- Experience coordinating works, projects, adaptations, housing services, or property-related activities.
- Strong organizational skills with the ability to manage multiple cases and competing priorities.
- Excellent communication and customer service skills.
- The ability to build effective relationships with residents, contractors, and professional partners.
- Strong attention to detail and experience maintaining accurate records and performance information.
- Good IT skills and confidence using business systems and databases.
- A proactive approach to problem-solving and service improvement.
Experience working with Disabled Facilities Grants, housing adaptations, Occupational Therapy services, housing, property maintenance, or construction-related services would be advantageous.
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What We Offer
- A rewarding role helping residents live more independently and safely.
- Opportunities to work across a wide range of adaptation and improvement projects.
- A supportive team environment with opportunities for professional development.
- Flexible and modern working arrangements.
Why Hillingdon
At Hillingdon, we are committed to helping residents live independently and access the support they need. Join us and play a key role in delivering adaptations and improvements that make a real difference to people's lives every day.
About You
About Us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing, and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP, and GMB and supports employees’ freedom of choice in relation to trade union membership.
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Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants, and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- 2 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
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