SS&C Technologies
Technical Consultant
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Technical Consultant – SS&C Intralinks
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and employs over 27,000+ people across 35 countries. With 20,000+ financial services and healthcare organizations—from the world's largest companies to SMEs—trusting SS&C for its expertise, scale, and technology, we continuously drive innovation in cloud-based solutions.
About the Role: Technical Consultant
SS&C Intralinks is a global leader in inter-enterprise content management and collaboration solutions, enabling secure, compliant information exchange across organizational firewalls. Our SaaS-powered platform is trusted by 2 million+ professionals across 800 of the Fortune 1000, supporting high-stakes transactions valued at $19 trillion+. With 15+ years of experience, Intralinks delivers easy-to-use, enterprise-grade, cloud-based collaboration solutions, operating across 20+ offices in four continents.
As a Technical Consultant, you’ll play a pivotal role in executing complex Intralinks deployments while collaborating across Sales, Support, Product Management, Development, QE, Operations, and Global Customer Success (GCSO) teams.
Key Responsibilities
- Technical Leadership: Guide clients through Intralinks solution implementation in dynamic, high-growth environments, ensuring seamless execution across API-driven, multi-technology integrations.
- Customer Success: Drive positive client experiences—from point-of-contact to delivery—ensuring technical excellence at every stage.
- Technical Delivery:
- Gather requirements, define best-fit solutions, scope contracts (SOWs), and manage end-to-end project timelines.
- Deliver custom solutions from concept to deployment.
- Design, develop, test, and document implementations, ensuring clarity, scalability, and compliance with corporate standards.
- Present technical strategies and solutions with influence and impact.
- Advanced Data Work: Build, optimize, and maintain complex reports using Oracle PL/SQL, Redshift, or PostgreSQL.
- Troubleshooting & Automation:
- Diagnose system and integration issues, and propose solutions, workarounds, and proactive improvements.
- Enhance solution performance, reliability, and traceability for future scalability.
- Automate workflows via REST APIs, Python, C#, or RPA (tools like Blue Prism).
- Operational Excellence:
- Manage support delivery processes—request tracking, scheduling, and documentation.
- Participate in on-call support rotations.
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Requirements & Eligibility
Essential Skills & Qualifications
- Education: Bachelor’s degree in Computer Science, Information Systems, or relevant field.
- Experience: Prefer 3–5 year IT experience with certifications or alternatives like 7+ years of experience without credentialing.
- Technical Proficiencies:
- Hands-on experience with SQL querying (Oracle, Redshift).
- Advanced knowledge of REST APIs (RESTful design, JSON, POST/CURL commands, API testing via Postman).
- Problem-Solving & Stakeholder Management:
- Proficient in diagnosing technical challenges while aligning with customer business goals.
- Strong customer service orientation—able to advise customers across complex environments.
- Cross-Functional Collaboration: Actively contribute to IT operations and project teams.
- Communication & Collaboration:
- Clear written skills for documentation, reports, and cross-level (peer-to-executive) verbal communication.
- Strong presentation abilities to articulate technical concepts.
- Critical Thinking & Adaptability:
- Quick learner with demonstrated capability for complex troubleshooting and innovation.
- Multitasking under pressure to juggle multiple projects simultaneously.
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Bonus—Preferred Skills
- Support: Web-application and response management experience.
- Operations: Hands-on Project Management (including requirements buy-off).
- Automation: Scripting (Python) and Robotic Process Automation (RPA, e.g., Blue Prism).
- Cloud: Experience with AWS/Azure multi-cloud environments.
- Monitoring: Design/deploy logging/platform analytics solutions (e.g., ELK, Splunk, Dynatrace).
- Process: Familiarity with Agile/DevOps methodologies.
EEO & Diversity Statement
Inclusion Statement: SS&C actively promotes diversity and welcomes applications from individuals of all backgrounds, particularly under-represented groups, to Support our leadership goals and global mission.
Equality Policy: SS&C is an equal-opportunity employer. All employment decisions—including hiring, promotions, transfers, and compensation—are based strictly on merit, qualifications, and business needs without regard to: race, color, religion, sex, sexual orientation, national origin, age (40+ years), disability, veteran status, or any other characteristic protected by applicable discrimination laws.
Headhunter Policy: We regrettably cannot accept unsolicited resumes from recruitment agencies unless we have contacted you directly.
Slipidemia applications will be accepted immediately, until the position is filled.
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