Gazelle Global
Technical Consultant (DOC1/EngageOne/FIS CSF)
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Senior Technical Application Specialist – Customer Communications Platforms
We are hiring a Senior Technical Application Specialist with deep expertise in customer communications platforms to drive technical excellence, innovation, and scalable solutions in a highly regulated banking environment.
Responsibilities
- Lead complex technical projects within customer communications platforms
- Define and implement best practices, standards, and governance frameworks
- Collaborate with business and technology teams to align systems with organisational objectives
- Provide expert guidance on critical technical decisions and architecture
- Conduct root cause analysis and resolve complex production issues
- Lead proof-of-concept (POC) initiatives and pilot implementations
- Mentor junior team members and drive capability development
- Evaluate and champion the adoption of emerging tools and technologies
- Manage dependencies across upstream and downstream systems
- Contribute to long-term technical strategy and innovation initiatives
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Qualifications
Required experience:
- Strong background in customer communications technologies and transformation initiatives
Key Skills
Required
- Expertise in tools such as:
- Precisely DOC1
- EngageOne
- FIS CSF (or comparable platforms like OpenText/Quadient)
- Technical knowledge of:
- Document composition
- Post-composition workflows
- Archiving systems
- Orchestration frameworks
- Domain expertise in Banking, Insurance, or Financial Services
- Strong stakeholder management and communication capabilities
- Ability to bridge technical and business needs effectively
- Analytical problem-solving with a data-driven approach
- Experience managing cross-functional dependencies
- Customer-first mindset with focus on communication quality
- Track record of leading technical solutions and mentoring teams
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Preferred
- Knowledge of AFP/PDF and page-based media formats
- Experience with:
- Web technologies
- Digital customer engagement frameworks
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