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Technical Content Manager
About the Role
At the heart of The National Lottery, you will play a critical role bridging Product, Technology, and Content Operations. As the Technical Content Manager, you will ensure that all digital content across web and app platforms is accurately built, tested, and delivered.
You’ll be responsible for:
- Implementing interactive content within the CMS
- Translating business and product requirements into scalable, compliant, and user-centric content experiences
- Acting as a bridge between development teams and content operations, ensuring seamless delivery
- Working within agile, cross-functional teams to align content with customer needs and regulatory standards
Key Responsibilities
- Translate business requirements and user needs into detailed technical content specifications
- Configure and implement interactive content in the CMS across web and mobile platforms
- Ensure accuracy, compliance, and readiness for all content releases
- Collaborate with Product, UX, CMS Devs, QA and PMO teams during sprint cycles
- Serve as a content solution design advisor during sprint planning and development
- Manage multiple content workstreams, including planning, prioritisation, and delivery tracking
- Maintain and manage content documentation backlog and content models
- Identify and resolve content issues quickly, improving processes and standards
- Ensure accessibility standards, brand guidelines, and regulatory compliance are met
- Support BAU teams through handovers, documentation, and training
- Contribute to continuous improvement in content operations, tooling, and governance
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Key Measures of Success
✅ On-time, accurate content delivery aligned to release schedules ✅ High-quality, compliant content with minimal defects or post-release rework ✅ Strong collaboration across Product and Technology teams ✅ Robust content governance and documentation standards ✅ Process efficiency and scalability improvements ✅ Positive impact on customer experience across digital journeys
Experience We’re Looking For
- Proven experience with Content Management Systems in a complex digital environment
- Strong understanding of digital content delivery across web and mobile platforms
- Experience working in Agile/Scrum environments, including sprint planning and delivery
- Ability to translate business and product requirements into technical content solutions
- Working knowledge of HTML and front-end content structures
- Understanding of SEO principles and web accessibility (WCAG Standards)
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail, with strong proofreading and content QA skills
- Excellent stakeholder management across technical and non-technical teams
- Experience in product delivery, testing, and release cycles
- Proactive, problem-solving mindset with a focus on solutions-oriented improvements
About Us
At Allwyn UK, we arelas dedicated to changing lives and growing The National Lottery responsibly, championing its impact on people, places, and the planet.
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We embrace innovation, creating exciting new products while upholding responsible play values and ensuring accessibility for all.
- Giving back: The National Lottery contributes £30 million per week to UK charities. Our target? Doubling this within our 10-year license.
- Sustainability: Committed to becoming a net-zero lottery by 2030, we’ve already:
- Transitioned to renewable energy suppliers
- Made our London and Watford offices zero gas
- Launched a low-emission fleet
- Collaborating with partners to set collective net-zero targets
- Empowering every voice: We foster an inclusive, belonging-focused culture, ensuring everyone—whether playing online or in-store—can contribute to good causes.
Benefits
- Company Bonus Scheme
- Matched pension contributions (up to 8.5%)
- 26 days paid vacation + 2 Life Days (plus bank holidays)
- Private Health Cover + Complimentary Private Medical
- Income Protection
- Flexible Benefits: EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental & Eye Care Schemes
- Enhanced Family Leave (Maternity, Paternity, Adoption)
- Wellness Allowance (£500 per year)
- Employee Assistance Programme
- Discounted Health Assessments
- Volunteering Days
- Matched Funding for charitable activities
We are a Disability Confident Leader. If you meet the essential requirements and require adjustments at any stage, please contact careers@allwyn.co.uk—we’re here to help.
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