Voneus
Technical Customer Operations Specialist
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About the Role
You will help to solve our customers' technical problems end to end, providing them with support, advice, and the peace of mind that their query will be resolved. You will deal with challenging and vulnerable customers, so you must have great customer service skills and enjoy resolving customer issues. You will manage technical issues such as slow internet speeds, slow speeds, intermittent or no service, Wi-Fi problems, and VoIP faults, and many other technical/user queries.
You will need to be able to work shifts Monday to Saturday between 8am and 8pm.
What are we looking for?
- Demonstrable track record of working effectively within a call centre environment.
- Customer services experience gained within an IT/networking environment.
- Knowledge and experience of configuring and troubleshooting basic networks. A good understanding of L2/L3 networking, FWA Networks, and experience working with Broadband Networks.
- Proven hands-on network experience.
- Good understanding of the OSI or TCP/IP model.
- Hands-on experience with monitoring, Network diagnostic, and Network analytics tools.
- Good experience with Network Monitoring platforms, such as LibreNMS, Icinga, PRTG, Nagios, Zabbix, Dude, etc.
- VLAN’s, PPPoE, DHCP, Static routing, NAT, Tunnelling.
- FWA multivendor knowledge like Ubiquiti, Mikrotik, Zyxel, Radwin, Siklu, Cambium.
- Possess a high level of discipline while displaying a high degree of flexibility and professionalism.
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What do we offer in return?
- Competitive basic salary
- Shift allowance
- 25 days annual leave, plus bank holidays
- Life assurance & Income protection
- 8% matching on our pension scheme
- Health cash plan
- Employee referral scheme
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More about us
At Voneus, we challenge the status quo of rural broadband by leveraging cutting-edge fibre and wireless technology to bring ultrafast connectivity to hard-to-reach areas. Our mission is to bridge the digital divide, ensuring that even the most remote communities have access to high-quality, reliable internet services. We are one of the largest rural broadband providers in England and Wales, transitioning from wireless broadband specialists to ultrafast fibre-optic network builders, often surpassing urban connectivity in traditionally underserved areas.
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