SCOR
Technical Customer Success Manager
London
Posted 20 days ago
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- All candidates must have the full & permanent right to work in the UK We are seeking a Technical Customer Success Manager to lead client onboarding and ensure a high-quality customer experience in the digital insurance sector. The role includes managing SaaS integration projects, coordinating between clients and internal teams, and contributing to the continuous improvement of tools and processes. The ideal candidate brings experience in SaaS project management, along with strong skills in technical integration, documentation, and communication. As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying "The Art & Science of Risk," SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide. Working at SCOR means engaging with some of the best minds in the industry - actuaries, data scientists, underwriters, risk modelers, engineers, and many others - as we work together to find solutions to pressing challenges facing societies. As an international company, our common culture is defined by "The SCOR Way." Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration. SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities. Job Description As a Technical Customer Success Manager, you will support clients throughout their journey and help deliver a simple, seamless, and positive experience. You will work closely with internal teams to understand client needs, support solution implementation, and help evolve practices in the service of customers. This role is well suited to organized, collaborative professionals who enjoy coordination, communication, and problem-solving in a digital environment. Key responsibilities include: Lead and coordinate projects involving clients and internal teams, ensuring smooth execution. Support onboarding, integrations, and solution deployment while anticipating key points of attention. Own and manage the lifecycle of integration-related support cases, ensuring timely resolution and high customer satisfaction Lead and manage digital projects from inception to completion, ensuring alignment with strategic goals. Understand client needs, facilitate communication, and ensure clear, consistent follow-up. Contribute to documentation, useful content, and the sharing of best practices. Support the continuous improvement of processes, tools, and ways of working. Candidate profile Experience in project management, SaaS integration, or client-facing roles. Good understanding of software integrations, APIs, cloud environments, and digital technologies. Ability to analyze needs, solve problems, and coordinate with a range of stakeholders. Knowledge of agile methods and structured project management approaches. Comfortable with documentation, client communication, and process improvement. Proficiency with tools such as Jira, Confluence, SharePoint, and Power BI. French language would be considered an asset. Required Education Bachelor's or Master's degree or equivalent
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Skills
Project Management
SaaS Integration
Client Communication
Problem Solving
Documentation
Agile Methods
Digital Technologies
APIs
Cloud Environments
Coordination
Process Improvement
Jira
Confluence
SharePoint
Power BI
French Language
Location