Netrolynx AI
Technical Customer Support Speaclist
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About The Company
Jobg8 is a rapidly expanding job advertising platform that specializes in connecting employers with a vast pool of job seekers across multiple regions, including the USA, UK, and mainland Europe. Our platform facilitates the buying and selling of job seeker traffic, enabling companies to reach targeted audiences with their vacancies and receive high-quality applications. With a focus on innovation and customer satisfaction, Jobg8 has established itself as a trusted partner for recruitment advertising solutions. Our team is committed to delivering effective, efficient, and scalable services that support our clients' hiring needs in a competitive job market.
About The Role
Jobg8 is seeking a dedicated and detail-oriented Technical Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for clients needing assistance with their account management, job feed setup, and technical inquiries. Your responsibilities will include troubleshooting, providing clear guidance, and ensuring the smooth operation of job advertisement feeds. This position offers an excellent opportunity for someone with a passion for technology, customer service, and problem-solving to develop their skills within a growing organization. You will also support various team functions such as testing new features, assisting in marketing initiatives, and contributing to client success through proactive engagement and technical support.
Qualifications
The ideal candidate will possess strong organizational skills, a keen eye for detail, and confidence in working with online systems. Previous experience in customer support, helpdesk, technical support, or related roles is essential. Excellent communication skills, both written and spoken English, are required to effectively interact with clients and team members. Candidates should demonstrate the ability to follow technical procedures, investigate issues systematically, and quickly learn new systems. While not mandatory, experience with job feeds, recruitment software, ATS platforms, CRM systems, email marketing, or B2B lead generation will be considered advantageous.
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Responsibilities
As a Technical Customer Support Specialist, your core responsibilities will include:
- Providing first-line support to clients for account management, job feeds, and technical questions, ensuring timely and accurate resolution of issues.
- Investigating and troubleshooting simple technical problems, communicating solutions clearly, and escalating complex issues to the technical team when necessary.
- Assisting clients with the setup and ongoing management of job advert feeds using internal tools, including data validation and report review to identify and resolve discrepancies.
- Monitoring customer setups to ensure their operations are functioning as intended, performing basic testing, and logging issues for resolution.
- Retesting fixes post-resolution to confirm issues are resolved effectively and preparing for testing new products or features as they become available.
- Supporting the sales and marketing teams through research, email campaigns, CRM updates, and basic social media or advertising activities to generate leads and promote services.
- Maintaining documentation of client interactions, technical processes, and troubleshooting steps to ensure consistent support quality.
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Benefits
Joining Jobg8 offers numerous benefits, including comprehensive training and ongoing support to help you succeed in your role. You will have the opportunity to develop technical skills, gain insights into recruitment technology, and work within a collaborative environment. We provide a competitive salary package, flexible working arrangements, and a friendly workplace culture that values innovation and professional growth. Additionally, employees are encouraged to take part in continuous learning initiatives and career development programs, with potential pathways into account management or IT roles for high performers.
Equal Opportunity
Jobg8 is committed to fostering an inclusive and diverse workplace. We believe in equal employment opportunities regardless of race, gender, age, religion, disability, or background. Our hiring practices are designed to promote fairness and ensure that all qualified candidates have an equal chance to contribute to our company's success. We value the unique perspectives and experiences each individual brings and strive to create a supportive environment where everyone can thrive.
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