Netrolynx AI
Technical Customer Support Specialist
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About The Company
Jobg8 is a rapidly growing job advertising platform that specializes in connecting employers with suitable candidates across multiple regions. With a focus on the USA, UK, and mainland Europe, Jobg8 facilitates the buying and selling of job seeker traffic, ensuring that clients receive high-quality applications for their open roles. Our platform leverages innovative technology and data-driven strategies to optimize job advertising campaigns, making us a trusted partner for recruitment agencies, HR professionals, and corporate clients worldwide. We are committed to delivering exceptional service, fostering a collaborative work environment, and continuously expanding our technological capabilities to meet the evolving needs of the recruitment industry.
About The Role
We are seeking a dedicated and technically proficient Customer Support Specialist to join our team at Jobg8. In this role, you will serve as the primary point of contact for our clients, assisting them in setting up and managing their job advert feeds effectively. Your responsibilities will include troubleshooting technical issues, providing clear guidance on system usage, and ensuring seamless integration of job data into our platform. This role offers a unique opportunity to develop expertise in recruitment technology, data management, and client support. You will work closely with our technical team, marketing department, and sales team to ensure client satisfaction and operational efficiency. The ideal candidate will be organized, detail-oriented, and eager to learn about the latest recruitment solutions and systems.
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Qualifications
The ideal candidate should possess a strong background in customer support, helpdesk, or technical support roles, with excellent communication skills in English, both written and spoken. Experience using online systems, data management, and troubleshooting technical issues is essential. A proactive attitude, strong attention to detail, and the ability to follow established processes are crucial for success in this role. Familiarity with recruitment software, ATS platforms, CRM systems, or email marketing tools is advantageous but not mandatory. We value individuals who are eager to learn, adaptable, and capable of managing multiple tasks efficiently.
Responsibilities
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Customer Support and Integration: You will be the first point of contact for clients needing assistance with their accounts, job feeds, or technical queries. Your role will involve investigating simple issues, providing clear and concise responses, updating clients on progress, and escalating complex problems to the technical team when necessary. You will assist clients in setting up and managing job advert feeds using our internal tools, ensuring data accuracy, proper job importation, and report review to identify and resolve issues promptly.
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Testing and Quality Checks: Monitoring client setups to ensure their systems operate smoothly will be part of your responsibilities. This includes conducting basic testing, verifying that job adverts display correctly, logging issues with clarity, and retesting fixes after implementation. As you gain experience, your scope may expand to include testing new products and services, contributing to quality assurance processes.
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- Marketing and Lead Generation Support: You will support the sales and marketing teams through research activities, managing email campaigns, updating CRM records, and assisting with social media or advertising initiatives. Your involvement will help drive lead generation efforts and enhance client engagement strategies.
Benefits
Joining Jobg8 offers a competitive salary package along with opportunities for professional growth and development. You will receive comprehensive training and ongoing support to help you succeed in your role. Our benefits include flexible working arrangements, a collaborative and inclusive work environment, and access to industry-leading recruitment technology. We also promote work-life balance and encourage continuous learning through various internal and external training programs. Being part of Jobg8 means contributing to a dynamic company that values innovation, teamwork, and individual contribution.
Equal Opportunity
Jobg8 is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued, respected, and empowered to achieve their full potential. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other characteristic protected by law. We believe that diversity fosters innovation and drives our success, and we encourage applicants from all backgrounds to apply for this position.
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