Technical Facilities Manager

Chubb BlackburnFacilities Manager – Job Description

ROLE PURPOSE

The Facilities Manageris responsible for the end-to-end management of facilities services across thesite, ensuring the environment is safe, compliant, well-maintained, and alignedwith client expectations.

This includes buildingoperations, statutory compliance, contractor management, financial control,soft services oversight, and general workplace experience. The FacilitiesManager also undertakes basic handyman-level tasks as required, escalating anyspecialist or regulated work to qualified professional contractors

Key Responsibilities

Building Operations& Maintenance Ensure the internaland external fabric of the building is maintained to a high standard. Oversee plannedpreventative maintenance (PPM), reactive repairs, inspections, and lifecycleplanning. Ensure all buildingservices (M&E, HVAC, electrical, life safety systems) are serviced andcompliant. Monitor and maintainasset registers, site plans, equipment records, and compliance documentation. Manage major workprogrammes, refurbishments, and capital projects acting as the client liaisonpoint. Carry out minorhandyman tasks, escalating to qualified or specialist approved professionalcontractors when required StatutoryCompliance & Health & Safety Maintain fullstatutory and regulatory compliance for the site (e.g. fire safety, waterhygiene, gas safety, electrical safety). Ensure ELogbooks,CAFM systems, and compliance trackers are kept up to date and audit-ready. Lead risk managementactivities, including incident investigations, insurance liaison, andcorrective actions. Conduct regularH&S checks, audits, and inspections across all areas of the building. Plan and lead firedrills, emergency evacuations, and ensure emergency plans and maps areroutinely updated. Ensure third-partycontractors adhere to all H&S standards, RAMS, permits to work, and sitepolicies. Contractor &Supplier Management Oversee allcontracted services (e.g. cleaning, security, M&E, landscaping, waste,catering). Monitor contractorperformance against KPIs, SLAs, and contract obligations—taking correctiveaction where required. Ensure allprocurement activity complies with company policy. FinancialManagement & Reporting Prepare, monitor,and control site FM budgets in line with client expectations. Forecastexpenditure, track variances, and manage cost-saving initiatives. Ensure the serviceagreement is delivered within agreed financial parameters. Produce monthly,quarterly, and annual management reports, including performance metrics, riskitems, and compliance summaries. WorkplaceExperience, Meeting Rooms & Event Support Ensure all meetingrooms are regularly checked and maintained to a high standard. Oversee cleanliness,AV readiness (non-technical checks), layout, and room presentation. Escalate issues asappropriate. Support room setuprequirements including: Moving furniture Adjusting layouts Preparing rooms formeetings, workshops, or events Supportbuilding-wide events, town halls, and conferences, ensuring smooth setup andreset. Client Relationship& Stakeholder Engagement Act as the primarypoint of contact for the client’s day-to-day operational needs. Attend clientmeetings, provide performance updates, and ensure actions are completed. Build and maintainstrong client relationships through consistent service quality. Identify andimplement service improvements that enhance the client’s workplace environment. Leadership &Team Management Lead the FacilitiesCo-ordinator Provide coaching,support, and regular performance reviews for direct reports. Foster a culture ofsafety, customer focus, and continuous improvement. AdditionalResponsibilities Liaise with localauthorities, emergency services, insurers, and regulatory bodies. Support ESG andsustainability initiatives across energy, waste, and recycling.