GXO Logistics, Inc.
Technical Helpdesk
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same?
Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You’ll be at the heart of keeping our clients’ automated warehouse solutions running smoothly. You’ll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions.
This is a full-time permanent position. You’ll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes & some of our customers' sites on occasions.
Pay, benefits and more:
We’re looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover.
What you’ll do on a typical day:
- Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA
- Triaging tickets, updating information, and escalating to relevant teams where needed
- Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
- Running system monitoring tools, analysing data, and reporting findings
- Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you need to succeed at GXO:
- Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
- Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
- Strong communication skills, able to explain complex issues clearly to non-technical audiences
- A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
- A full UK driving licence and willingness to travel, including potential overnight stays when required
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills