CommandLink
Technical Implementation Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Implementation Lead
Technical Implementation Lead (100% Remote) – Command|Link
About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor while offering a proprietary single pane of glass platform. We’ve redefined the IT industry by addressing challenges competitors create, earning awards such as:
- SD-WAN Product of the Year
- ITSM Visionary Spotlight
- UCaaS Product of the Year
- NaaS Product of the Year
- Supplier of the Year
- AT&T Strategic Growth Partner
Where others fragment IT, we simplify scale, maximize uptime, and improve bottom lines. Join us!
This is a 100% remote position.
About the Role
Command|Link is reshaping how enterprise customers onboard, adopt, and derive value from our platform. We’re hiring a Technical Implementation Lead—a hands-on technical leader who will own the customer journey end-to-end, solving real-world infrastructure challenges rather than advising from the side lines.
This role is ideal for someone with a deep IT background—whether from an MSP, corporate IT, or cloud deployment—where they’ve configured monitoring, automated workflows, managed servers, and worked directly on firewalls and networks. You’ll be the go-to technical authority for Command|Link’s enterprise accounts, ensuring seamless adoption while pushing improvements to our product team.
This is not a support role—it’s ownership: implementing fast, refining processes, and scaling adoption at high speed. We’re looking for someone ready to grow into leadership, with room to shape the future as Command|Link evolves.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Do
- Own end-to-end enterprise customer implementations, from kickoff to full platform adoption—speed and quality are your KPIs
- Configure, deploy, and optimize monitoring, alerting, and automation in client environments
- Set up and refine monitoring/RMM systems, delivering true hands-on expertise rather than superficial guidance
- Troubleshoot network, security, and infrastructure issues alongside customers with precision and urgency
- Script and automate workflows, reducing manual effort and accelerating implementation
- Bridge the gap between customers and Command|Link’s product team:
- Translate customer needs into focused technical requirements
- Validate feasibility of requests
- Feed real-world insights into product roadmap improvements
- Build and continuously improve a repeatable implementation playbook, ensuring consistency across all enterprise accounts
- Occasionally support sales calls when deep technical expertise is needed—but no quota ownership
- Collaborate with solutions engineering and product teams, ensuring implementation feedback fuels future platform development
- Embrace additional challenges to strengthen team and organizational success
Required Experience
What You Bring
✔ 3+ years minimum, 5+ preferred, in a hands-on technical role—either as an MSP specialist or corporate IT administrator ✔ Real-world experience configuring, troubleshooting, and independently resolving firewalls, servers, scripting, and network deployments ✔ Fluency in monitoring and RMM platforms, with practical deployment experience (vs. surface-level knowledge) ✔ Strong problem-solving skills—preferably with a self-sufficient, escalation-averse mindset ✔ Technical communication mastery: ability to translate infrastructure details for customers and internal teams while maintaining credibility as an authority ✔ Comfort blending security, networking, and alerting systems—customers should trust you as their technical partner
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice-to-Have (but not mandatory)
🔹 Experience in an MSP or software/MaaS company serving the MSP market 🔹 Familiarity with ITSM or ITIL concepts (though this isn’t the primary emphasis) 🔹 Experience building implementation playbooks from scratch 🔹 Ambition to grow into a leadership or Director track role
Why You’ll Love Life at Command|Link
At Command|Link, you’re not just selling tech—you’re building the future of business communication. We’re a high-growth company powered by innovation, impact, and flexibility:
🌱 Room to grow—advance with a company leading industry transformations 💡 Welcome to bold ideas—your unique vision matters here 🎯 Visible impact—every project contributes to measurable outcomes ⏳ Flexible time off—work life balance that scales with you 📍 Explore new locations—celebrate milestones at inspiring events worldwide 💰 Employee referral bonuses—help our tribe grow
At Command|Link, we believe in equity in hiring. We use AI-assisted tools to allow smoother application reviews, but every decision is made by our human hiring team. Your experience is what matters—not the tools we use.
Ready to make tech work? Apply to redefine IT infrastructure and growth.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location