About the Role

At CommandLink, we’re redefining how enterprise customers onboard, adopt, and gain value from our platform. We’re searching for a Technical Implementation Lead to take ownership of this entire process from start to finish.

This is a hands-on, technical role designed for someone with deep experience in real-world infrastructure: someone who has configured monitoring systems, automated scripts, managed servers, and worked extensively with firewalls and network environments. It’s not a role for someone who has only advised from the outside—we need a doer, not just a thinker.

The ideal candidate comes from an MSP background or a corporate IT administrator position, where they leaned to move quickly, solve problems directly, and speak confidently about networks, security, and systems without needing translation. You will be the primary technical owner for implementing and onboarding CommandLink’s enterprise accounts, ensuring first contact leads to full platform adoption. To do this, you’ll listen deeply to customer needs, validate them technically, and feed those insights directly back to our product organisation.

This role is designed for growth, with a clear path toward future team leadership for the right person.

What You’ll Do

• Own enterprise customer implementations from kickoff through full platform adoption, with deployment speed and quality as your top priorities
• Configure and deploy monitoring, alerting, and automation policies directly within customer environments
• Set up and optimise systems across monitoring and RMM tooling, bringing true hands-on expertise rather than superficial understanding
• Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
• Script and automate implementation workflows and integrations to minimise manual efforts and accelerate time to value
• Act as the technical bridge between customers and CommandLink’s product team, translating requests, ensuring technical feasibility, and driving meaningful product improvements
• Develop and refine a repeatable implementation playbook that scales effectively across the customer base
• Provide occasional technical support on sales calls when deep infrastructure expertise is required—no sales quota ownership, just collaboration
• Collaborate with solutions engineering and product teams to ensure implementation insights shape future platform direction
• Take on additional responsibilities or projects as needed to support the team and company success