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Technical Lead
Capgemini Technical Lead – Digital Workplace Services
Location: Onsite (Knowsley) with a commitment to 5 days per week (Mon-Fri), including Smart Hands and On-Call services. IPAF Operator certification is required for height safety.
About the Role
As a Technical Lead at Capgemini, you will be responsible for the end-to-end technical delivery of Digital Workplace Services. You will work directly under the Operations Lead and our clients to ensure high-quality service and strategic alignment.
Key Responsibilities
- Own the senior technical delivery of the Digital Workplace Service, ensuring high standards of efficiency and consistency.
- Manage escalations, issues, and roadblocks while defining and executing a technical strategy to meet service demands.
- Monitor and enforce SLA targets to guarantee client satisfaction.
- Serve as the technical liaison during incident, problem, and change investigations, offering expertise to drive solutions.
- Support ITIL functions to ensure a stable, well-managed service.
- Optimise service costs to balance efficiency, quality, and client requirements.
Team Leadership & Collaboration
As a Technical Lead, your focus is on leadership without direct reporting:
- Act as the escalation point for complex technical challenges, resolving issues for your teams.
- Collaborate across multiple accounts to enforce standardisation aligned with Capgemini’s governance models.
- Provide expert-level support for technical problems both on- and off-site.
Requirements
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Technical & Professional Proficiency
- Proven experience in Technical Leadership, including managing technical teams and strategies.
- Expert-level knowledge of:
- Digital Workplace Services (e.g., SCCM, Microsoft 365 (M365), Standard Operating Environment (SOE)).
- Microsoft Windows 11 & Windows 10 (including builds, configurations, registry settings).
- Microsoft Office Suite, with a strong proficiency in core applications.
- Daily operations:
- Allocation of LTSC distribution channels and KIOSK environments.
- Baseline configuration management for PC deployments.
- Networking expertise:
- Knowledge of lan, wan, vlan, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote access.
- Microsoft Exchange & email platforms:
- Understanding of Exchange configurations, Outlook, instant messaging, and related communication etiquette.
- Best practices:
- Familiarity with ITIL processes. (Preferable).
- Working knowledge of SCCM and Active Directory.
- Experience with IT service models.
Equity, Diversity & Inclusion
Capgemini is committed to fostering a culture of inclusivity and equity. We actively encourage candidates from underrepresented groups and provide accommodations as needed during recruitment.
Security & Pre-Employment Checks
This role requires clearance to UK Security Standard (SS) level (previously SC), which includes:
- 5 consecutive years of full-time residence in the UK.
- Clearance will involve checks on nationality, immigration status, employment history (3+ continuous years), and a Disclosure and Barring Service (DBS) check.
- Travelling abroad post-appointment may be restricted for security reasons.
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Benefits & Working Conditions
Flexibility to Work Your Way
Capgemini supports a hybrid-first approach. UK employees may formally request adaptive flexible working arrangements (i.e., remote/hybrid options).
Wellbeing Support
- Great Place to Work ^{®} Wellbeing Certification.
- Mental Health Champions available across all business areas.
- Access to wellbeing apps like Thrive and Peppy.
Shape Your Path
Develop skills through:
- 250,000+ courses—including AWS, Microsoft, Cybersecurity, and Harvard ManageMentor certificates.
- Learning opportunities: hackathons, mentorship programmes, and thought leadership.
Shared Energy: A Community of Experts
Join a collaborative environment of technology innovators. All colleagues are empowered to share expertise, innovate, and drive collective growth.
Why Choose Capgemini?
- Join a global leader in AI-first transformation (€22.5B revenue) with deep industry expertise.
- Catalyse real-world impact by guiding the world’s businesses with cutting-edge technology.
- Support your ambitions with unlimited development and ambitious stakeholders.
About Capgemini
An AI-powered fusion of technology and human insight, Capgemini transforms industries through innovation and sustainability. With 420,000+ colleagues across 50+ countries, we shape the future one solution at a time.
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