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Technical Lead
Capgemini Technical Lead – Digital Workplace Services
About the Role
The Capgemini Technical Lead is responsible for the technical delivery of their technology area, ensuring high-quality service provision to clients and aligning with the Operations Lead.
⚠️ Critical Note: This role is an onsite position with a requirement to be on the client site 5 days per week (Monday–Friday) in Knowsley. You will also be responsible for facilitating Smart Hands and On-Call services and obtaining IPAF Operator certification to safely work at height.
Key Responsibilities
As the Technical Lead, your responsibilities include:
Technical Delivery & Ownership
- Oversee the senior technical delivery of Digital Workplace Services, ensuring successful and high-quality service provision.
- Manage escalations, incidents, roadblocks, and technical strategy to maintain service stability.
- Ensure SLA targets are met in the technology discipline.
- Lead technical investigations into incidents, issues, and changes, assisting teams in problem resolution.
ITIL & Service Management
- Support ITIL functions to maintain a fully functioning service.
- Cost management for services to ensure efficient, high-quality delivery to clients.
Team Leadership & Escalations
- Lead technical engineers in a collaborative team environment (no direct managerial responsibilities).
- Act as the escalation point for complex technical challenges across multiple teams.
Cross-Account Standardisation
- Work across various client accounts to implement Capgemini governance and standardisation approaches.
- Provide subject matter expertise (SME) both on and off account as required.
Your Security & Pre-Employment Checks
If successfully offered this position, you will undergo the following checks:
- Identity verification
- Nationality or immigration status (single or dual)
- Employment history (3 continuous years)
- Unspent criminal record check (Disclosure and Barring Service – DBS)
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Additionally, successful appointment requires Security Check (SC) clearance. Criteria include:
- Residency: You must have lived continuously in the UK for the last 5 years.
- During recruitment, you will be asked about residency, nationality, and citizenship due to security requirements.
Why Capgemini Offers Opportunity for You
Flexibility & Work-Life Balance
- Hybrid-first working model embedded in all operations.
- All UK employees are eligible to request flexible working arrangements.
Wellbeing & Support
- Designated ‘Mental Health Champions’ across business areas.
- Access to wellbeing apps like Thrive and Peppy.
- Accredited as a ‘Great Place to Work’ for Wellbeing.
Career Growth & Learning
- Empowered to explore, innovate, and progress.
- "Learning for life" mindset with access to:
- 250,000+ courses (AWS, Microsoft certifications, Harvard ManageMentor, cybersecurity qualifications).
- Events like thinktanks and hackathons.
- Collaborative environment where ideas thrive, and challenges are tackled to build a better future.
Shared Purpose & Impact
- Join a collective of industry experts united by purpose.
- You’ll leverage technology to transform businesses while pioneering a fairer, more sustainable world.
What Capgemini Stands For
Capgemini is an AI-powered global business and technology transformation partner. With a heritage of nearly 60 years, we are a responsible and diverse company of 420,000+ team members across 50+ countries. We deliver end-to-end solutions using:
- Strategy & technology
- Design, engineering & business operations
- Deep industry expertise in digital transformation.
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2025 global revenues: €22.5 billion. Make it real | www.capgemini.com
Disability Confident Employer (Level 2) Capgemini is committed to inclusive recruitment. If you declare a disability, meet minimum criteria, and opt in, you will receive an interview.
Required Skills & Experience
Technical Leadership & Expertise
✔ Senior technical leadership experience in Digital Workplace Services. ✔ Technically astute with Microsoft technologies (e.g., SCCM, Microsoft 365, Standard Operating Environment (SOE)). ✔ ITIL certification (preferred). ✖ Proven knowledge and hands-on experience in:
- Microsoft Windows 11 & Windows 10 (build, configuration, registry settings).
- Microsoft Office proficiency. ✔ Experience with LTSC channels and kiosk environments (desirable). ✔ Active Directory and SCCM (basic understanding). ✔ Networking fundamentals:
- LAN/WAN/vLAN and Wi-Fi technologies.
- DHCP, DNS/WINS, PXE, VPN/remote connectivity concepts. ✔ Microsoft Exchange expertise (email clients, MS Outlook, collaboration tools).
Technical Proficiency
- Problem-solving mindset.
- Strong communication and stakeholder management skills.
About You
We believe that equity, diversity, and inclusion should reflect everyday work life at Capgemini. We actively encourage you to bring your whole self to the role, regardless of background.
"Bringing your true self to work builds strong teams. Here, you and your uniqueness are invited."
🌈 ED&I at Capgemini – because Everything Can Be Better through our combined experiences.
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Jessica, London
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