HFG Insurance Recruitment
Technical Lead & OpenTWINS Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Lead & OpenTWINS Specialist
OpenTWINS Technical Services & Assurance Specialist
London | Lloyd's Market | Level Flexible
A leading independent international insurance and reinsurance broker is seeking an OpenTWINS expert to play a key role in the development, optimisation, governance, and ongoing evolution of its Technical Services function.
This opportunity is deliberately flexible and can be shaped around the successful individual. Whether you're an experienced Technical Services professional looking to take the next step or a seasoned London Market expert seeking a broader strategic remit, the business is open to tailoring the role around your experience and strengths.
The critical requirement is strong London Market Technical Processing experience and a deep understanding of OpenTWINS.
About the Company Our client is a well-established independent Lloyd's broker with a global footprint spanning multiple international markets. Known for its entrepreneurial culture and specialist expertise, the business combines the reach of a global broker with the agility and accessibility of an independent firm, giving employees genuine influence and the ability to drive change.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Opportunity You will become the firm's go-to expert for OpenTWINS, helping to maximise system capability, improve user adoption, enhance technical processing standards, and support operational improvement initiatives across the business. Working closely with Operations, Technical Services, Claims, system providers, and senior stakeholders, you'll have the opportunity to influence how technical processing is delivered across the organisation.
Key Responsibilities Act as the subject matter expert for OpenTWINS across the business. Lead user support, training, best practice, and system optimisation. Drive system enhancements, upgrades, testing, and process improvements. Support quality assurance, governance, and technical controls. Develop and maintain technical procedures and operating standards. Work closely with internal stakeholders and market partners to improve operational effectiveness. Identify opportunities to improve workflows, reporting, and automation. About You Strong London Market Technical Processing experience. Advanced knowledge of OpenTWINS is essential. Experience supporting, training, or mentoring colleagues on technical processing and systems. Strong understanding of specialty insurance and/or reinsurance operations. Process improvement mindset with excellent problem-solving skills. Strong communication and stakeholder management abilities. Comfortable working both strategically and hands-on. Why Apply? Opportunity to become the recognised OpenTWINS expert within a global broker. High degree of autonomy and influence. Ability to shape the role around your experience and ambitions. Exposure to major operational and technology initiatives. Entrepreneurial environment with minimal bureaucracy. Competitive salary and benefits package.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For a confidential discussion, please get in touch. george.matthews@hfg.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills