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The NHS Resolution Claims Management Function
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The Opportunity
As a senior member of the claims team, you will investigate, negotiate, reserve, and settle claims within an authority level of up to £6 million. You will play a pivotal role in interpreting and applying case law, ensuring exemplary customer service, and driving continuous technical improvement within the team.
What You’ll Be Doing
- Leading and developing a high-performing claims team, setting a standard for compassionate leadership and technical excellence.
- Overseeing complex and high-value claims, ensuring compliance with NHS Resolution’s requirements and the highest standards of service.
- Providing expert guidance, training, and technical support to team members and act as the senior technical referral point.
- Collaborating with the Operational Team Leader on recruitment, talent management, and succession planning.
- Managing relationships with internal and external stakeholders, including NHS bodies, panel firms, and other partners.
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What We’re Looking For
- Extensive experience of handling complex personal injury and/or clinical negligence claims to a successful conclusion, including managing a complex caseload while consistently achieving set targets.
- Able to explain highly complex issues to others and overcome any barriers to understanding.
- Expert, specialised, and in-depth knowledge across a wide range of areas related to personal injury and clinical negligence claims.
- Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims.
- Demonstrable evidence of the ability to plan and organise a broad range of complex activities and service improvement strategies, with the flexibility to adjust plans or strategies as service and customer needs change.
What We Offer In Return
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
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About Us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.
Additional Information
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 24 July 2026
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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