Acorn Group
Technical Mitigation Handler
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Technical Mitigation Handler
Role: Technical Mitigation Handler
Location: Liverpool (Hybrid), Sevenoaks (Hybrid) / Remote working available
Working Hours: 37.5 hours per week Mon – Fri, 9.00am – 5.30pm
Role Overview
Reporting to the Mitigation Operational Team Leader, this role is responsible for proactively managing a caseload of high-risk/complex technical mitigation claims, including:
- Personal injury (Non-Portal & Ministry of Justice – MOJ)
- Credit hire
- Property damage
Key responsibilities include monitoring claims to mitigate exposure, seeking opportunities to settle claims early to reduce overall costs.
Key Responsibilities
The Technical Mitigation Handler will:
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Proactively manage a portfolio of high-risk recruitment claims, ensuring accurate assessment across:
- Credit hire stakeholder indemnity
- Fraud risk across all claim types
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Assess liability objectively, using commercial awareness to provide justifiable decisions
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Conduct independent quantum assessments using approved claims management tools
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Prepare and apply appropriate reserves in line with company guidelines
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Advise and mentor junior team members as a referral point for complex or high-risk claims
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Identify strategic opportunities for process and resilience improvements
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Liaise with panel solicitors on non-delegated litigated cases
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Work on ad hoc tasks as required to meet business demands.
Requirements
Essential Criteria:
- Level 3 Mitigation Handler experience (or equivalent in related insurance departments)
- Significant credit hire experience (e.g. adjudication, claims handling) with a strong understanding of:
- Pre-Action Protocol
- Civil Procedure Rules (CPR)
- Costs and liabilities management
- Legal understanding of case law related to credit hire and personal injury claims
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- Self-starter: Ability to apply commercial judgement to mitigate risk effectively.
- Excellent communication combined with confidence in decision-making and workplace collaboration.
Desirable (but not essential):
- Prior leadership or mentoring experience
Salary & Benefits
Salary:
£35,271 – £41,556 (pro-rata for part-time) per annum. Potential bonus of £2,000 paid quarterly (subject to performance).
*Additional Benefits (Selected Highlights):
- 35 days annual leave (heightened leave entitlement for early tenures) -Flexible choice to buy or sell additional days off*, others to retain.
- 24/7 mental health support and professional counselling
- Career growth opportunities, including:
- Leadership programs,
- Career fairs,
- "Learning on the go" training.
- Flexible salary access: Through Acorn’s First CRC platform
- Hybrid work options: Designed for individual preferences and improved work-life balance.
- Recognition & culture awards:
- Fixed social events and bonus schemes.
- Best Places to Work accolades.
Acorn Insurance Group
Our Culture
At Acorn Insurance, we put people and dynamism at the heart of our success.
“Grow with Acorn” drives our company values:
🦏 We run through walls for customers and colleagues. 🐐 We challenge the status quo and prioritise innovation. 🐧 Success depends on others' success – supportive collaboration drives us. 🐆 Agility matters – we empower quick, bold decisions when required.
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Human Talents & Awards
Our environmental and ethical priorities are a commitment both stated and bore-proven:
🧠 Mindful Employer – formally recognised for mental health and wellbeing programmes ♿ Disability Confident (Levels 1 & 2) – fosters inclusive hiring practices for all 🌸 Menopause-Friendly Premium Exchange – supporting employees through life transitions 🎖️ Armed Forces Covenant and Defence Employer Recognition (dedicated support for veterans) 🏆 Top 5% ranked for workplace culture in 2024/25 📈 A topmost choice for leadership development 👩💼 A beacon in female-led workplace inclusion
Commitments & Support
Acorn Insurance enhances our ethos through tangible actions:
✅ Recruitment Check Precisions – Background checks are required for all roles.
🌍 Working Visa Compliance
*Our training grossograms are deliverved within twelve-months for Graduates or [Post Study Work Visas] (students-by-exception guidelines apply).
Unregrettably, we are unable to sponsor visas, and only consider candidates with sufficient visa tenure.
💡 Inclusivity & Accessibility
If you require reasonable adjustments during recruitment, connect with us, we will find tailored arrangements across:
- Flexible schedules accommodating respectful work preferences
- Physical support including adaptable equipment and furnishings
- Accessibility protocols for manual tasks when needed.
Grow with Acorn
If ambition, growth opportunity, and a collectivist, high-achieving mindset align with your aspirations, join us—** where Liverpool’s roots are nurtured into the longer-term progress**.
Start it by applying today.
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