United Utilities
Technical Officer (Developer Services)
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Technical Officer (Developer Services)
Senior Developer Services Technical Leader - Field Operations
About the Role
We’re looking for an experienced and driven technical leader to manage a team of Developer Services Inspectors, providing expert guidance and oversight across all aspects of Developer Services Field operations.
This role is responsible for:
- Driving technical excellence
- Improving operational performance
- Ensuring outstanding customer outcomes through effective leadership, performance analysis, and continuous improvement
- Working closely with internal stakeholders, external suppliers, and industry partners
You will:
- Lead technical projects
- Support innovation and strategic development
- Provide the planning, supervision, and technical expertise to ensure service level agreements (SLAs) are consistently achieved and operational challenges are resolved effectively
Responsibilities
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Team Management:
- Responsible for the leadership and management of a team of Developer Services Inspectors
- Provide strong technical capability and competence to deliver improved performance
-
Operational Excellence:
- Oversee all technical aspects of Developer Services Field, with customer performance accountability
- Analyze and interpret operational performance information
- Proactively identify and implement corrective actions within Health and Safety requirements
- Escalate performance risks to the Field Services Manager
-
Research & Strategy:
- Carry out research and development projects, liaising with internal departments and external organizations
- Support the development of Developer Services strategies
-
Project & SLA Oversight:
- Plan, provide practical technical input, and supervise the work of Developer Services Inspectors (DSI) and data analysts
- Ensure SLAs are met and issues are resolved
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Supplier & Collaboration:
- Liaise with external suppliers to understand technical aspects of existing DS Field, associated equipment, and innovation
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Miscellaneous Responsibilities:
- undertake specific roles, projects, or initiatives requiring technical input
Note: This role may not be eligible for sponsorship.
Requirements
Education & Qualification
- Educated to degree level in a technical discipline
Core Competencies & Experience
- Excellent general knowledge of UUW (United Utilities Water) policy, strategy, and initiatives
- Proven project management skills
- Proven experience in the creation of strategies to support business Key Performance Indicators (KPIs)
- Strong understanding of metering technology and firm grasp of industry AMR/Smart metering competitor activity
- Experience in leading benchmarking programmes
- Understanding of UU Wholesale’s market responsibilities and their relationship with other UU departments like Domestic Retail and Ubiquitous Utilities (UU) departments
Benefits
United Utilities offers a comprehensive benefits package:
-
Leave:
- Generous annual leave – 26 days increasing to 30 days after four years of service (incremental increase of one day per year)
- Additional 8 bank holidays
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Retirement & Financial Wellbeing:
- Competitive pension scheme with up to 14% employer contribution (combined with employee contribution: 21% total)
- Life cover included
- Up to 7.5% performance-related bonus scheme
- Recognition awards for outstanding achievement
-
Health & Wellness:
- Comprehensive healthcare plan through a company-funded scheme
- MyGymDiscounts – up to 25% off gym memberships and digital fitness subscriptions
- Best Doctors – extended medical consultations
- Salary Finance
- Wealth at Work courses for financial planning
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- Other Benefits:
- Deals and discounts on a wide range of products and services
- EVolve Car Scheme – access to company cars where eligible
- Employee Assistance Plan
- Mental Health First Aiders on site
- ShareBuy programme
- MORE Choices flexible benefits portfolio
- Enhanced parental leave scheme
Role Details
- Base Salary: £51,233
- Salary Type: Onsite
- Job Location: Lingley Mere (UU)
- Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
- Role Type: Permanent, Full-time
- Working Hours: 37 hours per week
United Utilities’ Purpose & Values
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener, and healthier North West of England. Our commitment is to:
- Respect the environment
- Support the economy
- Benefit society
We value diversity, inclusion, and innovation in our workplace. Team members are encouraged to grow, excel, and be their best selves.
Ethics, values, and business model are at the core of what we do. Through clear goals and objectives, we create sustainable long-term value for our colleagues, customers, and communities.
We are a thriving FTSE 100 company, offering a supportive and welcoming environment where you will:
- Work with dedicated teams that share your vision
- Be part of networks of peers with similar interests
- Access development opportunities to kickstart a thriving career at UU
- Enjoy excellent compensation and benefits reflecting your contributions
We strive daily to ensure customers receive the best possible service, and in return, we reward every employee for their hard work, dedication, and efforts.
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