United Utilities
Technical Officer (Spill and Flow)
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Technical Officer (Spill and Flow) | Blackburn | £51,233
Join United Utilities as a Technical Officer (Spill and Flow) and play a critical role in protecting our wastewater network and the environment. This is a permanent, Blackburn-based role where you will lead the monitoring and optimisation of flow and spill performance across a defined area, ensuring assets operate efficiently, safely, and in full regulatory compliance.
You will work within a friendly, supportive team of around ten engineers and technicians, alongside wider professionals including Network Asset Engineers, Technical Officers, and Controllers. This is a highly collaborative role, where knowledge sharing is encouraged, and a strong team culture built on support and shared expertise thrives.
Balancing time between the office and field, you will work across a range of non-infrastructure sites, needing to be confident working both independently and as part of a team. Use your initiative to manage priorities, solve problems, and deliver improvements in a fast-paced operational environment.
About the Role
- Proactive safeguarding of wastewater networks and compliance with regulatory obligations
- Office and site-based work with a blend of data analysis and practical asset management
- Strong team culture with collaboration, mentorship, and shared learning
- Opportunity to make a meaningful environmental impact through process optimisation
Key Responsibilities
- Take end-to-end ownership of spill and flow performance management across a County, analysing data to:
- Identify operational issues
- Implement corrective actions
- Escalate risks as required
- Develop and deliver action plans to meet:
- Regulatory compliance obligations
- Internal performance targets
- Contribute to site and area planning for optimal asset performance
- Collaborate with Field Technical Officers, Hub Technical Officers, Process Controllers, Engineers, and Technicians to:
- Provide clear technical guidance on asset performance
- Drive collaborative solutions for challenges in compliance, efficiency, safety, and availability
- Monitor performance trends and interprete data to support informed decision-making through:
- Clear reporting and insight
- Regulatory submissions (Environment Agency correspondence)
- Development and maintenance of quality assurance documentation
- Support alarm management systems to:
- Identify optimisation opportunities
- Partner with Area Engineering Manager to maximise asset performance
- Maintain risk registers and contribute to:
- Operational and strategic risk identification
- Prioritisation and mitigation planning
- Invest in continuous learning by:
- Supporting new asset/process understanding
- Training field teams to embed best practices and drive performance
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Skills and Experience
- Strong analytical capability, with the ability to:
- Interpret complex performance data relating to spill and flow assets
- Translate insights into practical, actionable improvements
- Comfort working both with data-driven decision-making and hands-on problem-solving
- Experience in a regulatory or infrastructure-focused environment is an advantage
- Ability to work independently while contributing effectively in a collaborative team
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Why This Role?
This is an opportunity to step into a role at the heart of operational performance and environmental protection. Here’s what sets it apart:
- Work in a genuinely supportive team, where collaboration and knowledge sharing are core
- Balanced workload: mix of office analysis and field site-based work
- Autonomy to manage your workload, with backing from a strong team
- Make a tangible impact on regulatory compliance and asset optimisation
- Progress within a dynamic, industry-leading utility organisation
Benefits
Core Benefits
- 26 days’ annual leave (rising to 30 days with service) + bank holidays
- Competitive pension with:
- Up to 14% employer contribution
- Life cover for eligible roles
- Performance-related bonus (up to 7.5%) plus recognition awards
Health & Wellbeing
- Company-funded healthcare plan
- Access to mental health resources and Employer Assistance Programme (EAP)
- Wellbeing support, including workshops and initiatives
Financial & Flexible Benefits
- Salary Finance and Financial Wellbeing Support
- Flexible benefits via MORE Choices, including:
- Discounts on shopping, gyms, and experiences
- Electric vehicle (EV) scheme
- ShareBuy options
Family & Balance
- Enhanced parental leave for eligible employees
This is the perfect next step for someone who is proactive, organised, and ready to take ownership in a role where their insight drives real results. Apply today and be part of a team making a difference!
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