Dorset Council UK
Technical Officer Support
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Technical Support Officer
A Technical Support Officer is required to work within the Highways Systems section of the Asset Team within Dorset Highways. This full-time (37 hours) permanent position will provide application support to Highways users and work to bring about improvements to our service delivery using Databases, Mapping & Asset Management Software. The ability to work well as part of a small specialist team is important, and a knowledge of highways functions is preferable.
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What You Will Be Doing
- Supporting the day-to-day management of data in the Aurora system
- Assisting with project work within the team
- Providing frontline support for users on both the host & mobile platform
- Maintenance of data, including data entry and data cleansing tasks
- Analysis of relevant information using the system reporting
- Benefiting from experience of analysing structured data and developing bespoke reports with strong Excel capability
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About You
The role requirements:
- Excellent problem solver
- High attention to detail
- Good written and verbal communication skills
- A technical background
- Good understanding of database structures and terminology
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