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Technical Onboarding Manager
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About the Company
We are partnering with a fast-growing UK fintech organisation looking for a Technical Onboarding Manager to support the successful onboarding of new clients onto its platform.
About the Role
This role sits between Sales, Technology and Customer Success teams, ensuring client configurations are accurately set up, tested and deployed across both test and production environments. You'll play a key role in delivering a seamless onboarding experience while supporting ongoing platform configuration and client requirements.
Responsibilities
- Manage the technical onboarding of new clients from implementation through to go-live.
- Configure and maintain client environments across test and production platforms.
- Collaborate with Sales and technical teams to gather onboarding requirements and ensure accurate setup.
- Support API integration projects and coordinate testing activities.
- Monitor onboarding progress and maintain accurate project documentation.
- Assist with ongoing platform administration, configuration updates and scheme/rate changes.
- Work cross-functionally to improve onboarding processes and client outcomes.
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Qualifications
Experience within Financial Services, FinTech or a scaling technology business is advantageous.
Required Skills
- Strong communicator with excellent stakeholder management skills.
- Organised and able to manage multiple priorities in a fast-paced environment.
- Self-motivated and comfortable working autonomously in a remote setting.
- Solution-focused with strong problem-solving abilities.
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Preferred Skills
- Azure CRM and Azure DevOps
- Microsoft Entra ID administration
- API testing tools (e.g. Postman)
- Source control and release pipelines
- Service management platforms (e.g. Jira, Freshworks)
- Documentation tools (e.g. Confluence)
- Strong Excel skills
Pay range and compensation package
- Competitive salary
- Bonus scheme
- Private healthcare
- Enhanced pension contribution
- Life assurance and income protection
- 25 days annual leave plus additional wellbeing leave
- Share/incentive schemes
- Fully remote working with occasional team meet-ups
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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