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Technical Operations Engineer
Technical Operations Engineer (Permanent)
Why Apply?
Hackajob is collaborating with MAG (Airports Group) to connect you with this exciting opportunity.
MAG operates the UK’s largest airports—Manchester, London Stansted, and East Midlands—valuing over 60 million passengers annually across 270 global destinations.
At the heart of MAG’s mission is sustainability, with a focus on decarbonisation, community development, and skills growth. The company’s goal is to create exceptional colleague career journeys, supporting those who make their operations run smoothly.
Key Benefits
- Company contribution pension
- 25 days holiday + bank holidays
- Free parking & subsidised public transport
- Extensive company discounts
- Free 24/7 Virtual GP service
- Care Concierge support
- Two volunteering days per year
- Holiday parking discounts at MAG airports
- Access to “Benefits Me – My MAG Rewards” portal
- 24/7 Employee Assistance Programme
The Role
MAG is looking for a Technical Operations Engineer to join their Infrastructure & Technical Operations team at London Stansted Airport during a pivotal period of their IT transformation.
In this high-energy, 24/7/365 environment, you will provide expert 3rd line software support for MAG’s server infrastructure, resolve business-critical incidents, and ensure operational stability across the airport’s technology services. You’ll work closely with cross-functional teams to improve resilience, secure systems, and drive innovation.
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Key Responsibilities
- Provide 3rd line technical support across MAG’s server infrastructure portfolio
- Resolve complex incidents within a 24/7 operational environment
- Investigate recurring incidents through structured Problem Management methodologies
- Perform root cause analysis and implement preventative solutions
- Inform discussions on infrastructure architecture, upgrades, and optimisations
- Participate in on-call rotation to ensure round-the-clock service coverage
- Collaborate on transformational projects to enhance efficiency and security
- Work with internal teams to maintain service excellence and align IT with business needs
Skills & Experience
Experience and Knowledge Required
- Minimum 3 years of experience in a 3rd line technical support or IT infrastructure role
- VMware cluster/project management
- Micrsoft Windows Server (2008–2025) environments
- Active Directory (group policy, DNS, DHCP, certificate services)
- VMware VMware ESXi and vSphere (especially vSAN)
- Veeam backup solutions (replication, recovery, configuration)
- Endpoint Configuration Manager (ECM / SCCM) deployment, software packaging
- PowerShell scripting for automation
- Exceptional incident and problem management with strong root cause analysis expertise
- Troubleshooting & troubleshooting methodologies to resolve performance, scalability, or security issues
- Microsoft Office 365 environment support
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Desirable Experience
- Always-On VPN (Microsoft Tunnelling)
- Remote Desktop Services (RDS)
- VMware NSX security (network virtualisation)
- SQL Server administration & reporting
- Bash scripting for Linux environments
What Makes You Successful?
You’ll thrive if you bring:
- A proactive, solution-focused mindset
- Strong troubleshooting abilities and the courage to take decisive action
- High-energy problem-solving under pressure
- Excellent collaboration and communication with various stakeholders
- Authority to contribute at a technical leadership level without immediate supervision
Equal Opportunities & Inclusivity
MAG is committed to diversity and fostering an inclusive environment for their “Journey Makers.”
Our Colleague Communities include:
- Women’s Network
- Embrace (Race & Ethnicity)
- Fly with Pride (LGBTQIA+)
- Mind Matters (Mental Health)
- PACT (Parents & Carers)
- RespectABILITY (Disability & Neurodiversity)
As a Disability Confident employer, MAG is actively seeking to support all applicants. Reasonable adjustments can be requested for both applications and interviews—simply let them know.
Application Note
Due to security clearance requirements, this role is open only to candidates permanently residing in the UK for the past 3 years.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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