Technical Operations Equipment Officer

Stakeholder Collaboration

• Build strong relationships with Technical Officers, manufacturers, and suppliers to improve operational efficiency.
• Train team members in equipment usage procedures and best practices.
• Escalate procedural risks or inefficiencies promptly.

Requirements

Experience & Skills

• Technical awareness: Interest in operating systems, surveillance equipment, and cybersecurity tools.
• Admin/record-keeping: Proven ability to manage complex stock databases (e.g., Obelisk).
• Customer engagement: Experience working with technical teams to troubleshoot or resolve issues.
• Digital literacy: Strong proficiency in Microsoft Office and web-based systems.
• Organisational skills: Ability to prioritise tasks in high-pressure environments.

CV Submission Criteria

Your application will be assessed on:

• Lead criteria: Demonstrated proficiency in Microsoft Office/web-based systems (250-word evidence required).
• Collaboration: Examples of working with stakeholders to achieve shared goals.
• Problem-solving: Ability to identify, diagnose, and resolve equipment/system faults.

Person Specification Highlights

• Communication: Must clearly articulate risks, escalate issues, and align teams with SOPs.
• Planning: Ability to manage deadlines under time/priority pressure.
• Teamwork: Willingness to support operational teams in complex environments.

Legal & Security Requirements

• **Full UK or International Driving Licence required (role includes inter-site travel across the UK).
• Security clearance: Standard Government Security Vetting required.
• Medical: Successful workplace health checks required.
• Nationality: Open to UK, Republic of Ireland, Commonwealth, EU/EEA, or Turkish nationals (see NCA eligibility list).

Benefits

Core

• Starting salary: £36,057 per annum.
• Civil Service Pension: Subsidy of £10,445/year (contributory scheme).
• Annual leave: 26 days (31 days after 5 years’ service), plus 8 public holidays.
• Flexibility: Options for flexi-time, compressed hours, or job sharing (subject to business needs).

Support & Development

• Family-friendly policies: Above statutory minimum entitlements.
• Learning & career growth: Training and development opportunities.
• Interest-free loans: Available for season ticket loans, childcare, or rental deposits.
• Housing schemes: Potential Key Worker status.

Wellbeing & Discounts

• Staff networks: Inclusion groups and support networks.
• Health & fitness: Civil Service Sports Council (CSSC) membership.
• Discounts:
  • Through Reward Gateway (shopping, childcare).
  • Cycle to Work, Smart Tech schemes, dental insurance.
  • Discounts from Blue Light Card, Edenred.

Selection Process

1. Initial Assessment:

   • Applications scored within 10 days of closing against lead criteria (top 250-word CV responses for technical/digital skills).
   • High-volume vacancies may use a longlist stage.

2. Interview (Success Profiles):

   • Assesses:
     • Behaviours: Communicating and Influencing; Managing a Quality Service.
     • Technical skills: Microsoft Office/web systems, collaboration, troubleshooting.
     • Experience: Career history aligning with Person Specification.

3. Vetting:

   • Standard Security Vetting required, covered in pre-employment checks.

4. Outcome:

   • Candidates may be placed on 12-month reserve lists for similar roles if no immediate openings.

Termination & Expansion

• This ISA (Indefinite Recruitment Window) will allow refreshment of roles as needed, including non-LRS vacancies.
• Standard Civil Service recruitment terms apply. Equal opportunities safeguarded under Disability Confident Scheme and merit-based competition.

For further enquiries: Email: central.recruitment@nca.gov.uk For applicant feedback: Access via supervised NCA Recruitment Portal.

Please consult the full advert on the NCA Careers Portal for unable-to-or-blue-marked sections.