Era4
Technical Operations Manager
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Role Summary
Era4 develops, owns, and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations.
We are hiring a hands-on Technical Operations Manager to support and lead a Technical Operations Centre across SRE, NOC, and Service Desk.
This is a people leadership role with technical depth. You must be able to lead teams and step into P1/P2 incidents, interpret infrastructure signals (Linux, containers, observability), and drive resolution.
The right candidate will combine operational leadership, incident command, customer communication, and enough hands-on technical depth to lead confidently in a high-pressure AI/HPC production environment.
Key Responsibilities
Support & Lead the Function:
- Support and run a 24x7 Technical Operations Centre.
- Lead and develop a team of engineers across SRE, NOC, and Service Desk.
- Define processes, escalation paths, rotas, and operating rhythms.
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Incident Command & Operations:
- Own P1/P2 incident response and act as escalation lead.
- Run incident bridges and coordinate internal teams and vendors.
- Drive post-incident reviews and continuous improvement.
Service Performance & Reliability:
- Own SLA/SLO performance, MTTR, incident trends, and reporting.
- Embed SRE principles (error budgets, observability, automation).
- Align operations with customer impact and engineering priorities.
Technical Leadership:
- Remain hands-on enough to guide triage and challenge assumptions.
- Interpret logs, dashboards, and alerts across infrastructure.
- Translate technical issues into clear customer communication.
Essential Experience
- Experience leading technical operations / SRE / NOC / infrastructure teams.
- Proven incident command / P1-P2 escalation leadership.
- Strong technical grounding: Linux, containers, infrastructure, observability.
- Experience with SLA/SLO, MTTR, ITSM (incident/problem/change).
- Customer-facing communication (tickets → service reviews).
- Experience within AI/HPC, GPU infrastructure, data centre, or cloud environments.
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Preferred Experience
- NVIDIA / InfiniBand / high-performance compute exposure.
- Tools: Grafana, Prometheus, ServiceNow (or similar).
- IaC / automation (Terraform, Ansible, GitOps).
- AIOps, alerting, self-healing systems.
Why Join Era4
You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.
Diversity & Inclusion
Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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