Intec Select
Technical Operations Manager
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Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT
We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service.
This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment.
What you'll be doing
- Leading and developing Technical Support and Field Service teams
- Acting as the senior technical escalation point for complex customer and operational issues
- Driving SLA performance, service quality and customer satisfaction
- Managing installation quality, audits, and technical standards
- Working with OEMs, dealer groups and third-party installation partners
- Monitoring device performance and operational KPIs to improve reliability and service delivery
- Implementing process improvements and driving operational excellence
- Supporting compliance, certification activities and technical governance
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What we're looking for
- Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management
- Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration
- Experience managing technical teams and third-party service providers
- A data-driven approach to problem solving and continuous improvement
- Excellent stakeholder management and communication skills
- Auto-electrical qualifications or equivalent automotive electrical experience desirable
- Full UK driving licence
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Why apply?
- Hybrid working environment
- Opportunity to lead and shape a critical technical function
- Exposure to innovative connected vehicle technologies
- Collaborative and supportive team culture
- Excellent career development opportunities
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