Champion Data
Technical Operations Officer
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Champion Data
At Champion Data, our dedicated team are united by sport and driven by data. We strive to revolutionise and transform sport data globally by leveraging our cutting-edge technology and expert team, ensuring we deliver the best possible outcomes for our partners and clients.
About the job
Champion Data has an exciting opportunity for an experienced and dedicated Technical Operations Officer to join our team!
The Technical Operations Officer is responsible for leading and managing the global support function, ensuring consistent, high-quality service delivery in line with all client contractual obligations and service level agreements.
The role plays a critical part in optimising the systems, platforms, and tooling used by the support team to drive operational efficiency, data integrity, and comprehensive reporting for both internal leadership and external stakeholders.
The Technical Operations Officer will take ownership of incident management communications, providing clear, timely, and professional updates to clients and internal teams during service disruptions, while driving post-incident reviews and ongoing service improvement initiatives.
A key aspect of the role is maintaining strong, collaborative relationships with clients and their partners, acting as a trusted point of contact and escalation to ensure service expectations are consistently met or exceeded.
In addition, the role contributes to the broader Technical Services function by supporting internal staff across onboarding, system access management, troubleshooting, and software licensing. This includes ensuring staff are equipped with the tools, permissions, and technical support required to perform their roles effectively, while maintaining compliance with internal security and operational standards.
Key Responsibilities
- Develop a comprehensive understanding of Champion Data products and the critical functions performed by the global support team
- Lead and manage a 24/7 global support operation, ensuring high performance and service continuity
- Collaborate with Growth, Commercial, Broadcast, Competitions and Technology teams to align staffing levels with operational requirements and budgets
- Oversee recruitment, onboarding, and training of global support personnel, ensuring adherence to Champion Data processes and quality standards
- Build and maintain strong relationships with key internal and external stakeholders
- Contribute to the strategic direction of global support services, including scaling operations to support new business initiatives
- Monitor SLAs/KPIs (response time, resolution time, ticket backlog etc) and drive corrective action when targets are missed, and deliver regular service performance reporting aligned with these client Service Level Agreements (SLAs)
- Act as an escalation point for internal and external support issues within the region, providing technical support where required
- Drive continuous improvement in ticket management systems and reporting processes
- Develop and maintain accurate technical and operational documentation
- Support global team development and client relationship management through travel as required
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About You
- Proven leadership experience managing a 24/7 global support function, driving team performance, workforce planning, and continuous improvement to ensure reliable, high-quality service delivery across all regions
- Proven experience in technical support environments, with a strong track record of contributing to and delivering strategic initiatives
- Excellent written and verbal communication skills, with the ability to engage and collaborate effectively with stakeholders at all levels, both internal and external
- Demonstrated experience in client management, with a strong focus on meeting client needs and ensuring delivery against contractual obligations
- Experience leading the development, implementation, and ongoing management of Service Level Agreements (SLAs), including performance reporting
- Highly developed time management and prioritisation skills, with the ability to perform under pressure while maintaining exceptional attention to detail
- Confident and adaptable communicator, capable of engaging, influencing, and building rapport with diverse audiences
- Relationship-focused approach, building trust through clear communication, expectation management, and consistent delivery of commitments
- Strong organisational capability in fast-paced environments, with a consultative approach to managing complex client relationships
- Experience managing budgets and overseeing client accounts with a focus on efficiency and value delivery
- Familiarity with the Atlassian product suite (e.g., Jira, Confluence) preferred
- Experience in technical and operational documentation, with the ability to produce clear, accurate, and user-friendly materials
- Ability to identify emerging technology, and own and implement best practice automations
Tell me more about Champion Data
For over 20 years, Champion data has been at the forefront of delivering sports stats globally. With a global presence in Australia, the USA, the UK, and Asia, we specialise in real-time data collection, storage, analysis, distribution, and visualisation. We track every play and movement, delivering unbeatable game intel through seamless integration systems. Our unrivalled visual packages, in partnership with leading media outlets, ensure a sensational sports broadcast experience. We work across numerous major sports, including AFL, NRL, Football, Horse Racing, World Netball, LIV Golf, Tennis, and Lacrosse. As we continue to expand globally, we aim to solidify our position as the leading sports data company.
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At Champion Data, our people are at the core of our success, driving the innovation and passion that underpin our company culture. By joining our team, you will be part of a motivated group with a ‘can-do’ attitude, eager to embrace challenges and committed to personal and professional growth. At Champion Data we will enable you to be your own champion.
Our Core Values:
- To challenge the Playbook
- To be an Elite Partner
- To Champion Team
Why Join Champion Data?
We offer flexible hybrid working arrangements, financial support for setting up a remote workspace and a strong focus on health and wellbeing. Our team culture is vibrant and supportive, including regular social events, team lunches, and more. We also provide extensive employee benefits, including access to our wellness program and additional leave through Mindful Me Days.
What benefits does Champion Data offer the team in the UK?
- Mindful Me Days: Four days per year dedicated to your wellbeing
- Flexible Working: Our team works globally in a hybrid environment, which includes two weeks per year, during which you can work remotely from anywhere worldwide.
- UK Office: Access to a co-working space in Soho, London.
- Our spaces: all of our offices have great end-of-journey facilities; including showers, wellness/prayer room & games
- Employee Assistance Programs: 24/7 Access to financial support and counselling
- Wellness Incentive: To help support your home office setup or contribute towards a wellness activity/service of your choosing
- Get to the Game: Funds towards tickets for you and your family/friends to attend sporting events globally.
- Advance You Learning and Development: Annual budget to spend on learning and development activities plus Brain Block Time, this is time set aside monthly to learn or study.
- LinkedIn Learning: Access to an external learning platform LinkedIn Learning
- Social Events: Including an annual Family Day & Volunteer Day
- Paid Parental Leave
When you join Champion Data, you will have the opportunity to step into a fast-growing, dynamic business during an exciting period of expansion. Each day brings new challenges and opportunities to collaborate with diverse clients across the sports, technology, and broadcast media industries.
We look forward to hearing from you and welcoming you to Champion Data.
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