• Support the creation of operator manuals, technical documentation, and technical training materials.
• Deliver selected areas of technical training to both internal and external stakeholders.
• Maintain, document, and share product knowledge across the organisation.

Stakeholder Collaboration and Communication

• Act as the bridge between technical and business stakeholders to align goals, expectations, and technical decisions.
• Work closely with Product Manager (Medica), Marketing, Technical Support, and Engineering to ensure the product’s technical direction supports business needs.
• Gather and analyse technical feedback from customers and internal teams to inform product improvements and prioritisation.

Customer Engagement and Market Support

• Engage directly with customers to understand technical requirements and provide application-based support.
• Participate in beta testing phases, providing on-site technical input and gathering real-world performance insights.
• Build strong partnerships with customers, distributors, and external networks to support product success.

Travel

• Some global solo travel is required to visit customers for beta testing, technical investigations, and quality-related activities.

Qualifications

General Requirements

Essential:

• A degree or equivalent in a science or engineering discipline.
• Ability to present technical information clearly and concisely.
• Logical, structured approach to decision-making.
• Strong collaboration skills.

Desirable:

• Experience with laboratory, analytical or industrial equipment.

Skills and Personal Attributes

Skills

• Strong cross-functional collaboration skills.
• Understanding of product life cycle management.

Personal Attributes

• Empathy, with the ability to understand user needs and pain points.
• Commitment to customer-centred thinking and continuous improvement.
• Passion and enthusiasm for the scientific product portfolio.
• Diligent and detail-oriented.
• Pragmatic and proactive.

Additional Information

What’s next?

If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.

Our promise to you

We know that the expectation of a good role goes both ways, so alongside your salary, you will be part of our market leading pension and share scheme. This is in addition to our extensive benefits package which includes 25 days annual leave, a range of employee discounts and employee referral bonuses - as we’d like nothing more than to give your family and friends an opportunity too! Also, to help you a little further, we provide mental health and financial support, so you know exactly who to lean on whenever you need to.

Apply today, so we can make a difference for generations to come.

Diversity & Inclusion

At ELGA, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.