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Technical Product Manager – Library Solutions (AI & Cloud)
At Civica, driving scalable, AI-powered public sector software for millions globally.
About Civica
We’re Civica, creators of software for critical citizen services. Our platforms support 5,000+ public bodies—from schools and libraries to healthcare—delivering solutions to 100 million citizens worldwide.
Our mission: to be the global leader in GovTech, using technology to empower public users and workers. With 21 years of growth, we’re now scaling AI and cloud innovation across our products, including our Library solution, serving 2,000+ institutions and 8,000+ sites in the UK, Ireland, APAC, and North America.
Why This Role Excites Us
As our Technical Product Manager (Library), you’ll shape the future of AI-driven GovTech—melding strategic vision, technical rigor, and user-centric design to build products that automate workflows, enhance decision-making, and augment human-facing experiences.
This isn’t just product management—it’s product strategy at the intersection of AI ethics, engineering scale, and public impact. You’ll:
- Define how AI enhances library operations (e.g., automated cataloguing, personalised recommendations, fraud detection).
- Collaborate with data science, engineering, and design to convert ambiguous business needs into technically viable, citizen-friendly solutions.
- Balance innovation (LLMs, generative AI) with trust and accountability, ensuring Civica’s products align with responsible AI principles.
- Lead cross-functional delivery, from backlog refinement to sprint execution, ensuring our cloud-native, high-impact products meet strategic goals.
Key Responsibilities
AI & Cloud Product Leadership
- Own AI-powered product features:
- Translate high-level business needs into technically precise requirements for AI/ML features (e.g., chatbots, predictive analytics, voice assistants).
- Work with ML engineers to define use cases, evaluate model trade-offs (accuracy vs. bias vs. latency), and ensure deployable, maintainable solutions.
- Collaborate with data teams to Err before data sourcing, cleaning, and validation pipelines for AI training.
- Engineer-integrator:
- Partner with development squads using AI-assisted tooling (e.g., LLMs for code generation, automation frameworks) to boost productivity without sacrificing quality.
- Participate in architectural reviews to ensure AI components integrate seamlessly with scalable, secure cloud infrastructure.
- Product backlog steward:
- Break down complex requirements into clear, prioritised user stories with measurable acceptance criteria, including technical risks and mitigation plans.
- Align backlogs with Civica’s cloud migration roadmap and AI-first principles.
Cross-Functional Collaboration
- Bridger of languages:
- Act as the liaison between business stakeholders (e.g., domain experts, commercial teams) and engineering/data teams, translating both sides’ needs into actionable deliverables.
- Facilitate joint workshops to clarify ambiguous problems (e.g., “How can AI reduce ‘size of workspace’ bottlenecks in libraries?”).
- Risk & trade-off owner:
- Proactively identify technical debt, scalability limits, or ethical risks in AI implementations (e.g., bias in recommendation systems). -支持 triangulate priorities when resources, timelines, or technical constraints conflict with stakeholder demands.
- Customer advocate:
- Triangulate product direction through deep engagement with schools, libraries, and public sector teams—understanding pain points (e.g., e-safety, equity of access) and translating them into feature roadmaps.
- Analyse usage data, NPS, and operational metrics to iterate products (e.g., “Why are adoption rates drop after 3 months?”).
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Delivery & Culture
- Agile orchestrator:
- Chair sprint planning, stand-ups, and retrospectives to keep teams aligned on AI/ML priorities.
- Drive transparent decision-making via documented customer journeys, architecture runbooks, and trade-off analyses.
- Knowledge shaper:
- Maintain living backlog stories with technical spikerefs, API contracts, and data schema examples.
- Educate stakeholders (e.g., “How LLMs handle edge cases like [sector-specific terminology]?”).
- Ethics guardian:
- Ensure AI solutions adhere to Civica’s responsible AI principles, including transparency, fairness, and human oversight.
Requirements
Essential
- Technical PM experience:
- 4+ years as a Technical Product Manager, preferably in B2G, public sector, or complex SaaS environments.
- Proven ability to own end-to-end product delivery (from wind-tunnelling to launch) in Agile/Scrum/Kanban.
- AI fluency:
- Deep understanding of ML concepts (training loops, embeddings, precision/recall trade-offs, bias mitigation).
- Experience with generative AI/LLMs and their use cases, limitations, and ethical considerations.
- Awareness of data governance (e.g., GDPR, EL9/10 for public sector data).
- Engineering partnership:
- Comfort discussing architecture decisions (e.g., “Should we shifting models to the edge for latency?”).
- Experience with APIs, microservices, and cloud-native patterns (AWS/GCP/Azure).
- Analytical mindset:
- Proficiency in SQL and ability to query and visualise large datasets (e.g., product analytics, usage trends).
- Direct experience triangulating between customer pain points, business goals, and technical feasibility.
- Cross-functional soul:
- Collaboration with designers, data scientists, sales, and customer success to ensure alignment.
- Ability to simplify complex topics (both technical and domain-specific) for diverse audiences.
Nice-to-Have
- Experience in public sector software (libraries, education, or local/central government).
- Exposure to AI ethics frameworks (e.g., UK Gov’s Centre for Data Ethics & Innovation).
- Familiarity with open-sourceisans (e.g., Apache arrays, Hugging Face) or No-Code/Low-Code AI tools.
- Certifications in governance, data ethics, or product management (e.g., PMI-PBA/Scrum).
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Why Join Civica? Bring Your Whole Self
We don’t hunt for perfect candidates—we hunt for people who passionately align with our mission and bring curiosity + grit. If you’ve got half the skills listed but 200% belief in tech-for-public-good, we want to hear from you.
Why This Impact Matters
Public sector software demands clarity, security, and empathy—not just innovation. At Civica, you’ll:
- Work on products that reduce admin burdens, improve accessibility, and unlock creativity (e.g., AI-powered storytime recommendations for visually impaired children).
- Be amplified: Your ideas will realistically impact millions of lives across libraries, schools, and health services.
- Grow in purpose: From entry-level PMs to Chief Product Officers, Civica nurtures careers where technology satisfies deeper human needs.
Perks: Because WeValue Well-Rounded Humans
We’ve designed benefits to reduce workplace stress and honour your life beyond Civica.
Flexibility & Wellbeing
✅ 25 days annual leave + bank holidays – plus buy up to 10 extra days (e.g., for sabbaticals). ✅ Days of Difference: 3 paid volunteer days per year to give back to causes you care about. ✅ Hybrid by default: 3-4 days remote for work/life balance, plus global office hubs (UK, EU, US, Asia).
Financial Security
💡 Smart savings:
- 5% matched pension contribution (starting you on the path to financial freedom).
- Income protection: 75% salary continuation for long-term illness.
- Life assurance: 4x salary tax-free lump sum (athing for emergencies).
- Critical illness cover: £25k (extendable to dependents).
Health & Community
🏥 Care when you need it:
- Private medical insurance (fast access to specialists).
- Health Cash Plan: Reclaim physio, therapies, and eye tests (tax-free).
- Dental/optical: Cover for routine and emergency care.
🤝 Belonging & Growth: ✅ Affinity Groups: Join employee-led networks (faith, disability, LGBTQ+, parents, etc.). ✅ Bounty Bonus: £1,000 referral fee when you connect us with great talent (or tools!). ✅ Unsequence: Access to voucher schemes for digital wellness, meditation, and relaxation.
Inclusion & Equity
Civica is built on diverse perspectives. We celebrate differences because they drive innovation in public services—whether it’s adapting AI models for ESL learners, designing interfaces for interfaces spectrum users, or crafting policies that reduce the digital divide.
We commit to:
- Fair, unbiased recruitment: Every applicant has an equal shot.
- Reasonable accommodations: Let us know if you need adjustments during interviews or onboarding.
- Amplified voices: Employees drive initiatives like our Trust Matters Board, ensuring ethical tech design.
Let’s Build Civica’s AI Future
Apply now—we’d love to hear how you’d contribute to the next era of smart, human-centred software for public good.
Your impact starts here. 🚀
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