TeamPeople
Technical Production Coordinator
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Primary Function
As one of the World’s leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture. The Onsite Technical Production Coordinator is the initial point of contact for the EMEA Events Service teams onsite at our client. This person will be responsible for triaging event tickets via the internal events booking system, maintaining Technical Production team calendars & scheduling the relevant technical support required for event bookings.
The Technical Production Coordinator is also responsible for educating the client of the services the team provides & communicating service updates. Because of the fast-paced multi-region support and constantly changing environment, some weekend and evening work (done remotely) may be required to ensure the schedules are always up-to-date.
Duties & Responsibilities
- Assess each service request received via the internal events booking system and respond accordingly, updating the events calendar where necessary.
- Use the internal tooling to filter through new event service requests, updates and cancellations.
- Ensure all event requests are responded to within the correct time period as per the service SLAs.
- Populate all newly created events on the shared Technical Production team calendars in Outlook and communicate any changes or late event requests in a timely manner.
- Follow up with internal clients for specific information on their requests & when necessary arrange for an event pre production meeting with all relevant parties involved.
- Follow up with team members to communicate specific aspects of the events assigned.
- Work closely with the Technical Production lead technicians to ensure that a balanced workload is triaged among technical staff, and notify them of high priority tasks.
- Manage client expectations and effectively communicate the Technical Production team’s level of support & services that are offered.
- Educate and coach clients on general Audio/Video capabilities across supported event spaces in the region (video conferencing, projection, audio, etc.) and virtual event support options.
- Contributes to and abides by workflow procedures and standard operating procedures, including all administrative responsibilities associated with ticketing and service requests.
- Work with the Technical Production Supervisors and Lead Technicians to further understand technical knowledge of Event service offerings.
- Communicate regularly with other service owners such as security, culinary & facilities members.
- Provide additional Coordinator support/backfill when requested.
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Skills & Qualifications
- The desire and ability to have an impactful conversation with users about their support needs and requirements.
- Excellent task management, verbal & written communication skills, combined with relentless follow-up.
- Enjoy working in a team-oriented environment, working as part of a cross functional global team.
- Highly motivated and communicative.
- Independent critical and creative thinking.
- Bold problem solving.
- Extremely attentive to detail and organized.
- Must be comfortable working in a fast-paced and demanding environment.
- Uses their initiative to strengthen our workflows and procedures, while immersing themselves in the client's Team to maximize value.
Education & Experience
- 2+ years experience in an events coordination role, or similar relevant experience.
- 2+ years of experience with Outlook and Google suite.
- 1 year experience with event management systems and calendaring applications preferred.
- Exceptional professionalism and customer-service skills.
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EEO Statement
Customer Service Commitment:
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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