Bond Brand Loyalty
Technical Project Manager
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Technical Project Manager (CRM) – Bristol, UK
At Bond, we design, build, and manage creative and innovative solutions for our clients, focused on helping them strengthen loyalty to their brands. We aim to deliver exceptional, data-driven solutions that align with customers’ engagement goals, deliver measurable impact, and foster long-term partnerships.
As we expand, we’re looking for a highly motivated and ambitious Technical Project Manager to oversee complex CRM programmes and projects, manage client relationships, and ensure seamless technical execution.
Location
UK (Bristol)
Job Requirements
- 5+ years of project management experience in a CRM or digital marketing agency - Hands-on experience with CRM platforms such as Braze or Salesforce - Strong understanding of how data integrates between CDPs (e.g., Tealium) and CRM platforms, including its impact on segmentation and personalisation - Ability to lead data-driven strategies informed by market and competitive insights - Analytical eye for detail - Strong client communication skills to lead stakeholder conversations confidently
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Job Responsibilities
The ideal candidate will:
- Manage end-to-end delivery of complex CRM projects, from brief to deployment, liaising directly with clients and cross-functional teams.
- Ensure technical depth, including data flow optimisation between CRM and CDP platforms to enhance personalisation and segmentation.
- Assist in client-facing delivery, supporting project status updates and ongoing stakeholder engagement.
Key Duties:
- Work alongside client services & delivery teams to ensure projects align with requirements and timelines.
- Develop and maintain a scope of work, including:
- Requirement management
- Business case preparation & evaluation
- Change logs and project scope control
- Create comprehensive project plans, coordinate discipline leads, and estimate, allocate, and monitor resources effectively.
- Manage project timelines, budgeting (where applicable), and assets to meet deliverables and deadlines.
- Proactively identify, assess, and mitigate risks, including scope creep, to ensure timely execution.
- Balance multiple projects/tasks simultaneously, prioritising deliverables against business goals.
- Compare vendor options, evaluate trade-offs, and improve long-term delivery strategies.
- Foster open collaboration with clients and partners while managing expectations and quality standards.
- Leverage client feedback to refine service delivery and deliver outcomes.
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Why Bond?
We embody the philosophy "Create Bonds"—a spirit of innovation, teamwork, and meaningful relationships. Whether internally or externally, we reward creativity, drive collective impact, and prioritise fostering trust.
Ready to Make Your Mark?
If you’re passionate about shaping loyalty, driving data-driven outcomes, and contributing to a forward-thinking team, we’d love to meet you.
Apply now to join our growing, dynamic company.
Note: Bond uses AI tools in parts of the hiring process to support fairness and efficiency.
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