Advancis Software & Services Ltd
Technical Projects & Account Manager
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Role Description
Advancis Software & Services Ltd is seeking a Technical Project & Account Manager to join our growing UK team.
Reporting into the UK management team and working closely with the UK Technical Lead, this role will be responsible for managing customer projects throughout their lifecycle, from contract award through to successful delivery and handover.
The successful candidate will act as the primary interface between customers, partners, project stakeholders, technical teams, and management, ensuring projects are delivered successfully whilst maintaining exceptional customer relationships.
Unlike a traditional account management role, this position requires a strong technical background and the ability to understand complex software integration, security systems, networking, and infrastructure challenges. The role combines project management, stakeholder management, technical consultancy, and customer relationship management.
This is a hybrid role with home working, regular travel to customer sites throughout the UK and our UK office in Leeds.
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Key Responsibilities
- Manage the delivery of software implementation projects from contract award to completion.
- Act as the primary customer contact throughout project delivery.
- Coordinate internal technical, support, development, and professional services resources.
- Work alongside the UK Technical Lead to resolve technical and operational challenges.
- Identify and manage project risks, dependencies, and escalation points.
- Facilitate customer meetings, project reviews, and technical workshops.
- Ensure project scope, timelines, and commercial expectations are effectively managed.
- Assist with technical solution discussions and system design reviews.
- Translate complex technical issues into clear business and customer-focused communication.
- Support customer retention and long-term account growth through excellent service delivery.
- Work closely with Sales, Pre-Sales, Product Management, Development, and Support teams.
Qualifications & Experience
Essential
- Proven experience managing software or technology-based projects.
- Strong technical background within enterprise software, physical security systems, IT infrastructure, or systems integration.
- Experience working with customers in critical infrastructure, corporate enterprise, government, or security environments.
- Excellent stakeholder management and communication skills.
- Experience managing multiple concurrent projects.
- Strong troubleshooting and problem-solving abilities.
- Ability to understand system architectures, integrations, databases, networking, and software deployments.
- Full UK driving licence.
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Desirable
- Experience with PSIM, Security Management Systems, Building Management Systems, Access Control, Video Management Systems, or Identity Management platforms.
- Knowledge of SQL, APIs, web services, and software integrations.
- Experience delivering enterprise software projects.
- Prince2, Agile, PMP, or equivalent project management qualifications.
- Technical degree or equivalent industry experience.
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