This role is essential in safeguarding product integrity, improving quality performance, and maintaining customer confidence through accurate, data-driven analysis and professional technical expertise.

Core Responsibilities

• Component Inspection: Conduct detailed physical and functional inspections on a wide range of components including turbos, braking systems, suspension units, clutches, and rotating electrics (alternators/starters).
• Diagnostic Testing: Operate specialised test equipment (e.g., vacuum testers, electronic actuator testers, battery/alternator analysers, brake DTV machines, and brake caliper testers) to verify part performance against factory specifications.
• Root Cause Analysis: Investigate and determine the underlying cause of failure (e.g., carbon buildup, oil starvation, electrical surges, installation errors) to support warranty claim evaluations.
• Warranty Claim Assessment: Review and assess warranty claims in accordance with company policies, determining validity and identifying potential manufacturing or usage defects.
• Digital Reporting & Documentation: Utilise computer systems to log findings, upload digital photos of defects, generate professional inspection and warranty evaluation reports, and maintain accurate records for claim processing.
• Quality & Compliance: Maintain a clean, organised laboratory/testing environment ensuring all test equipment is in safe and calibrated working order. Ensure inspections comply with company standards and relevant regulatory requirements.
• Cross-Functional Communication: Collaborate closely with warranty administration, customer service, and re manufacturing teams to share findings, explain technical details, and support timely claim resolution.

Technical Skills & Knowledge (Hard Skills)

• Multi-System Mastery: Deep mechanical knowledge of modern vehicle and electronic systems.
• Electrical Proficiency: Ability to read electrical schematics and use multimetres or oscilloscopes to test rotating electrics and electronic sensors.
• Software Literacy: Comfortable with PC-based diagnostic software, CRM portals, warranty management systems, and standard office tools (e.g., Microsoft Word/Excel).
• Precision Measurement: Skilled with precision tools such as micrometres, vernier calipers, and dial indicators for checking tolerances and shaft play.
• Warranty & Compliance Knowledge: Understanding of warranty policies, claim processing procedures, and applicable regulatory standards.

Character Qualities & Professionalism (Soft Skills)

• Analytical Thinking: Logical, detective-like mindset adept at solving complex diagnostic puzzles that other technicians may overlook.
• Attention to Detail: Precision in inspecting fracture surfaces, wear patterns, and minute electrical deviations.
• Reliability & Punctuality: Strict adherence to schedules and deadlines, ensuring customer and warranty reports are delivered on time.
• Clear Communication: Ability to translate complex technical failures into clear, simple language for non-technical stakeholders, customers, and internal teams.
• Collaboration: Effective team player with proven ability to coordinate across departments for efficient warranty handling.

Desired Qualifications & Experience

• Proven Experience: Ideally 3–5 years as a senior technician or diagnostic specialist in a high-volume garage, remanufacturing environment, or warranty inspection role.
• Certification: Level 3 Automotive Technician qualification or equivalent (e.g., IMI or City & Guilds).
• Failure Analysis Training: Warranty Training: Experience or formal training related to warranty claim evaluation and processing preferred.

Physical Requirements

• Capacity to safely handle heavy components (e.g., alternators, brake discs) and stand for extended periods in a workshop or laboratory environment.

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Alliance Automotive Group is an equal opportunities employer.