Mitsubishi Electric – UK
Technical Sales Support Engineer
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About us:
Mitsubishi Electric is a global innovator in energy, automation, and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.
Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM
Role summary:
The Residential Technical Sales and Support Engineer drives sales by identifying customer needs, recommending suitable repair, upgrade, or replacement solutions, and providing expert technical support throughout the sales process. The role blends technical expertise with customer relationship management to deliver effective, compliant, and cost-efficient proposals, conduct remote site assessments, and support successful project delivery.
Skills/Responsibilities:
- Achieve sales targets for remedial works
- Accurately process and manage Residential Engineer Reports within agreed SLA’s
- Create and provide customer quotations with agreed SLA
- Convert remedial and system upgrade/replacement quotation into orders against agreed SLA’s of conversion rate and profitability
- Support Residential Scheduling team and Engineering team with technical support and guidance
- Ensure any required remedial works for our contract customers is carried out within SLA by identifying the required works from the engineer reports, actioning the material, and working with the scheduling and engineer teams to carry these works out
- Accurately update and record all activity within the CRM platform
- Provide regular technical and sales feedback to the Site Services Operations Manager
- Deliver and maintain high levels of customer service excellence and satisfaction through achieving agreed SLA’s and receiving feedback through platforms such as TrustPilot
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Experience:
- Is able to work in the Mitsubishi Electric, Manchester (Trafford Park) Office at least 3 days a week
- High level of experience and knowledge of residential heating systems, applications, and legislation
- Knowledge and experience of Air Source heat pump technology and application
- Commercial knowledge and experience in a heating service and maintenance environment – can demonstrate the ability to achieve sales targets and manage quotations through to a successful outcome
- Experience in reading, reviewing, and interpreting engineer reports and delivering actions off the back of them
- Familiarity of dealing with heating supply chains. Obtaining quotations and negotiating best price
- Excellent written and verbal communication skills – being able to work with colleagues and customers of differing technical skill and knowledge.
- I.T. competency & literacy - demonstrable ability to use the Microsoft suite of programs and applications
- Experience of working with a customer service (CRM) platform – (such as Dynamics 365 Field Service)
- Strong customer service skills – demonstrating a desire to find the right resolution for each customer
- Demonstrate strong team ethics – the person can support and collaborate with colleagues to provide the best, customer-centric service
- Service-orientated with an empathetic and pragmatic approach,
- A team player who can collaborate with all levels of stakeholders
- Resilient, find solutions to day-to-day challenges
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In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
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