Tower Supplies
Technical Service Director
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Technical Service Director – Cruise Division
Division
Cruise
Contract Type
Permanent
Location
Flexible
About the Role
We’re seeking an experienced Technical Service Director to join our Cruise division, ensuring seamless end-to-end management of proprietary commercial cleaning product installations and maintenance.
Responsible for overseeing operations across international markets (US & Europe), you will lead a team of engineers, project managers, and chemical experts, driving timely, cost-effective service delivery for our signature CBN+ product range.
Key Responsibilities
To deliver world-class technical service for our CBN+ products, you will:
- Lead end-to-end planning, installation, and maintenance of CBN+ solutions, ensuring adherence to timelines and budget targets.
- Manage the availability of dosing equipment and ancillary parts for all vessel activities, including:
- Timely dispatch of onsite engineers and personnel
- Proactive management of deployment schedules
- Develop and maintain detailed project plans, matching customer inquiry timelines, and oversee commercial viability for every contract.
- Align technical operations with business goals, contributing to:
- Strategic business development for CBN+
- Growth of profit margins through resource optimisation
- Full technical training programmes on dosing equipment and Chemical Bathing Systems (CBN*)
- Foster customer trust by:
- Joining sales calls to discuss chemical formulations and product applications
- Proactively resolving service-related issues in collaboration with commercial teams
- Support ITDR expansion by setting up and maintaining new 3PL logistics hubs (across US/Europe) optimised for ISO9001 standards.
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Essential Skills & Experience
We’re looking for a commercially savvy technical leader with:
- Direct experience in marine/hospitality environments, preferably within laundry/cleaning product supply chains (B2B).
- Proven project management expertise (e.g., ISO, lean methodologies) in dynamic international markets.
- Hands-on technical knowledge of hydraulics/dosing systems, chemical formulations, and complex maintenance schedules.
- Starting bonus deal offered contingent on successful onboarding of core projects/fixed margins.
What We Offer
This role comes with comprehensive benefits designed to inspire performance and work-life balance:
- Competitive compensation & performance incentives (e.g. profit share bonus tied to commercial success)
- Flexible workspace with free parking and modern facilities
- Holistic wellbeing support: onsite massage sessions, subsidised eye care, and an Employee Assistance Programme (EAP)
- Social and professional networking via regular team events
- Perks at Work scheme that includes rewards, discounts and vouchers
- Tuck shop snacks, high-quality lunches on Fridays, and charity dress-down days to celebrate community impact
- Holistic flexibility: rate cycles, cycle-to-work scheme for eco-friendly commuting, and loving company culture rated for: Otherwise meaningful contributions
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Who We Are Tower International, a forward-thinking B2B solutions provider delivering over 99% on-time delivery across +30 ports globally. We blend technical expertise with commercial agility to redefine partnerships in the cruise industry.
Join us and help shape the promise of effortless service excellence for our world-class client ecosystem.
If this role resonates with your leadership style, we’d love to hear from you.
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