Technical Service Manager

Role & Responsibilities:

• Create and review annual plan for service team operations
• Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ
• Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources
• Coordinate with sales team to create quotations for installation & service activity
• Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly
• Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team
• Maintain accurate records of RMA processes and ensure smooth running of the repair team
• Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks
• Maintain the database of service records and tickets
• Create and coordinate regular training sessions for external partners
• Recruit and train additional service team members when required
• Manage and maintain good relations with 3rd party resources

Qualifications:

• 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)
• Successful candidates will be able to demonstrate after-sales management experience
• Successful candidates will be able to demonstrate project management experience
• Higher education qualification in a technical subject
• UK Driving license
• Fully fluent English language skills, written and verbal