Cosaf Environments Ltd
Technical Service Manager
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Technical Service Manager
Department
Service & Maintain
Location
Hybrid – Office, Customer Sites and Field-Based
Company Benefits
- Company vehicle provided
About the Role
The Technical Service Manager is responsible for supporting the continued growth and development of the HVAC Service Division by providing technical leadership, operational support, and maintaining high standards of service delivery.
Working across both office and customer sites, the role includes providing technical guidance to the service team, supporting engineers with complex issues, developing strong customer relationships, and ensuring high standards of safety, efficiency, and quality.
Key Responsibilities
Technical Leadership
- Act as the primary technical point of contact for the service team.
- Provide technical support, fault-finding expertise, and industry knowledge across commercial and industrial HVAC systems.
- Assist engineers with complex breakdowns, commissioning, and technical issues.
- Ensure technical standards and best practices are maintained across the service department.
- Review engineers’ reports and provide guidance on technical recommendations.
- Stay updated with industry developments, legislation, and emerging technologies.
Service Operations
- Support planning and coordination of engineers alongside the Service Coordinator.
- Deliver technical support to ensure job efficiency.
- Assist in resolving technical issues before escalation.
- Monitor service delivery to maintain quality standards.
- Support continuous improvement in service processes.
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Customer Relationships
- Build and maintain strong customer relationships.
- Attend customer sites for technical meetings, service reviews, and issue resolution.
- Act as a trusted technical advisor for customers.
- Ensure a consistently high standard of customer service across the team.
Service Growth
- Support the continued growth and development of the Service Division.
- Identify opportunities to improve customer support and service delivery.
- Assist with developing long-term customer relationships.
- Contribute ideas and initiatives that enhance service offerings and customer experience.
Health, Safety & Compliance
- Ensure all work complies with company procedures, industry standards, and current legislation.
- Promote safe working practices across the service team.
- Carry out site visits, quality inspections, and safety observations.
- Support compliance audits and continuous improvement initiatives.
Team Development
- Mentor and support engineers and the Service Coordinator with technical guidance.
- Assist with training and development of the service team.
- Encourage high standards of workmanship, professionalism, and customer service.
- Foster a collaborative and solutions-focused working environment.
Person Specification
Essential
- Extensive experience in the commercial and industrial HVAC industry.
- Strong technical knowledge of heating, ventilation, and air conditioning systems.
- Excellent fault-finding and diagnostic skills.
- Ability to provide technical leadership and mentor others.
- Strong communication and customer relationship skills.
- Organised, with the ability to prioritise workloads effectively.
- Full UK driving licence (essential for hybrid/field-based role).
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Desirable
- Previous supervisory or management experience.
- Experience in a service environment.
- IOSH, SMSTS, or SSSTS qualifications.
- Relevant HVAC and refrigeration qualifications.
Key Attributes
- Highly knowledgeable and technically competent.
- Strong problem-solving and decision-making skills.
- Customer-focused and professional.
- Organised and proactive.
- Approachable and supportive leader.
- Committed to high standards of quality and safety.
Key Performance Indicators
- Customer satisfaction
- Technical support provided to engineers and office staff.
- Service quality and consistency
- First-time fix rate
- Response to technical escalations
- Growth and development of the service department.
- Compliance with health and safety standards.
- Team development and technical capability.
Role Objective
To provide technical leadership and support across the HVAC Service Division, ensuring:
- Highest standards of service delivery.
- Development of the team’s technical capability.
- Strengthening of customer relationships.
- Continued growth of the department.
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