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Technical Service Manager
Technical Services Manager
Location: Drummond Street, London Client: Aviva
About the Role
We are seeking an experienced and driven Technical Services Manager to lead the delivery of hard FM services for our prestigious client, Aviva, based at their Drummond Street office in London.
This is an excellent opportunity for a technically strong facilities management professional to take ownership of:
- Building engineering performance
- Compliance & maintenance delivery
- Contractor management
Within a high-profile corporate environment, ensuring the safe, efficient, and compliant operation of critical building services while driving service excellence and continuous improvement.
Key Responsibilities
As Technical Services Manager, your core responsibilities will include:
- Leading planned and reactive maintenance across all building engineering systems.
- Ensuring full compliance with statutory, regulatory, client, and company requirements.
- Managing specialist contractors and service partners, monitoring performance against KPIs & SLAs.
- Overseeing building systems, including:
- HVAC
- Electrical & mechanical systems
- BMS (Building Management Systems)
- Water hygiene & life safety systems
- Driving a strong HSEQ (Health, Safety, Environment, Quality) culture across the site.
- Supporting the planning and delivery of minor works and capital projects.
- Monitoring asset performance to improve reliability, efficiency, and sustainability.
- Conducting technical audits, inspections, and compliance reviews.
- Managing permit-to-work processes and ensuring adherence to safe systems of work.
- Building and maintaining strong client relationships with Aviva and key stakeholders.
- Producing operational and performance reports, providing technical insights and recommendations.
- Supporting business continuity planning and incident management.
- Identifying and delivering continuous improvement initiatives for service excellence.
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About You
We are looking for a confident, technically knowledgeable professional passionate about delivering first-class facilities management services.
Essential Experience
- Experience in a Technical Services Manager/Engineering Manager/Contract Manager/Building Services Manager (or similar FM role).
- Strong hard FM service delivery knowledge, particularly in commercial or corporate environments.
- Experience managing maintenance contracts, specialist suppliers, and engineering teams.
- Proven understanding of statutory compliance and best engineering practices.
- Experience working in a customer-centric environment, with responsibility for client engagement.
- Comprehensive knowledge of M&E (Mechanical & Electrical) building services and critical infrastructure.
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Qualifications
- Relevant technical qualifications in Mechanical, Electrical, or Building Services Engineering.
- IOSH Managing Safely or equivalent health and safety certification.
- Demonstrable understanding of facilities management legislation and compliance.
Skills & Attributes
- Excellent communication and stakeholder management.
- Strong leadership & team management capabilities.
- Commercial awareness with budget management experience.
- Highly organised, with strong problem-solving abilities.
- Ability to make decisions quickly in high-pressure environments.
- Proactive, collaborative with a results-driven approach.
- Commitment to continuous improvement and service excellence.
Employment Considerations
A Basic Disclosure and Barring Service (DBS) check will be required at the offer stage. Applicants with criminal convictions will be assessed individually, and we guarantee no discrimination based on criminal history. Additional pre-employment checks may also apply.
For details, visit **[WPS Pre-employment Checks]**¹.
¹*(Note: Direct link not included in original—replace if needed.)*
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