Sanderson
Technical Service Manager, Chesterfield, Hybrid
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Technical Services Manager, Hybrid
Location: Chesterfield
Hybrid Working
Salary: Up to £60k, depending on experience
Summary of the role
A company that specialises in workplace pension schemes is seeking a dedicated professional to join the company as a Technical Services Manager. They are looking for someone who will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events, and supporting the core Member Services' teams as well as supporting on technical pensions issues within the wider team.
What you'll be doing
- Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
- Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal, and regulatory issues arising from member services casework.
- Manage the delivery of scheme events and provide technical oversight on regulatory projects.
- Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
- Reviewing calculations, validating data, and supporting the core Member Services teams with high value, sensitive, or technically complex cases.
- Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
- Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices, and supporting development and delivery of training.
- Support the Product Owner in developing the member portal.
- Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience, and provide technical support for resolving any issues arising, where required.
- Be the technical expert of team-specific processes including system specifications, data, Scheme rules, and procedures.
- Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations, and system updates.
- People management duties, as required.
- Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
- Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
- Other duties, as required.
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What we're looking for
Essentials
- Experience in a technical role within a pensions administration function.
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint, and Outlook.
- Proven DB Pension Schemes knowledge and operational experience.
- Excellent verbal and written communication skills.
- Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/TPR regulatory codes of practice, and Administration processes.
- Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
- Strong numeric, analytical, and problem-solving skills.
- Ability to communicate / interact at all levels within the organisation.
- Well organised with robust commercial awareness.
- Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
- Experience in managing the delivery of pension scheme events and other projects.
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Desirable
- Experience in other software products.
- Specific Microsoft Excel skillset - ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases.
- Proven experience in a similar role.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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