Abbott Laboratories
Technical Service Specialist/ Engineer- Oxford
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Technical Service Specialist – Support for Oxford and Surrounding Areas | Abbott
About Abbott
Diagnostic testing is a compass, guiding healthcare decisions by providing critical information on prevention, diagnosis, and treatment of health conditions. At Abbott, our life-changing tests and diagnostic tools deliver accurate, timely results, empowering smarter healthcare decisions. Every day, over 10 million tests are conducted on our instrumentation, affecting millions of lives worldwide.
Abbott leads the in vitro diagnostics field, offering cutting-edge instruments and tests for hospitals, reference labs, blood banks, and clinics. Our solutions combine automation, cost-efficiency, and flexibility, shifting medical diagnostics from an empirical practice to an evidence-based science—ultimately improving patient outcomes and reducing costs.
We are now recruiting a Technical Service Specialist to support our customers in Oxford and the surrounding areas.
WHAT YOU’LL DO
As a Technical Service Specialist, your role will be pivotal in:
- Supporting our global customer base with installation, deinstallation, repairs, upgrades, and training.
- Serving as a single point of contact for clinical decision-makers, lab technologists, and customer managers.
- Ensuring instrument reliability through planned and unplanned maintenance activities.
- Driving operational excellence by delivering prompt and expert technical solutions.
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Key Responsibilities
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Customer & Site Support
- Coordinates scheduled technical visits (installations, upgrades, and deinstallations).
- Conducts new customer and site inspections for contract/tender preparation and equipment design.
- Performs IQOQ (Installation Qualification & Operational Qualification) procedures.
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Technical Maintenance & Upgrades
- Arranges and executes planned maintenance visits to prevent failures.
- Delivers hardware/software upgrades (TSBs) and maintains comprehensive documentation.
- Implements and verifies new instrumentation and automation systems (e.g., AbbottLink).
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Training & Knowledge Transfer
- Provides introductory training for instrument operators post-installation or upgrades.
- Supports other Technical Service Specialists with technical coaching and best practices.
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Customer Engagement
- Assists in customer business reviews with key stakeholders (e.g., Medical Directors,lab managers).
- Collaborates to resolve technical and operational challenges with reflective problem-solving.
EDUCATION AND EXPERIENCE YOU’LL BRING
We seek a hands-on technical professional with specialized knowledge to recognise opportunities for improvement and optimisation in our customer and operational interface.
Minimum Requirements
- Bachelor’s degree (or equivalent experience) in one of the following:
- Medical sciences
- Electrical/electronic engineering
- Mechanical engineering
- Medical technology (preferred)
- Proven track record in a similar role, evidenced by:
- References from managers and customers.
- Customer-facing engagements, particularly with clinical and technical management contacts.
- Technical expertise in product line responsibility:
- Hands-on experience with electrical, mechanical, or biochemistry instrumentation.
- Strong grasp of diagnostics standards, automation systems, and workflows.
- Communication &Coaching Skills
- Demonstrated ability to explain complex technical concepts clearly to non-specialists (e.g., lab staff, customers).
- Materials handling skills (e.g., fitting/unpacking test equipment) in a cleanroom or healthcare environment.
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WHAT WE OFFER
Join Abbott and transform yours from a good job into a fulfilling career. Here’s what you’ll gain:
- Career growth with unparalleled opportunities in the life sciences and healthcare sectors.
- Competitive salary and a derived pension scheme with direct contributions to future security.
- Healthcare benefits including enhanced illness coverage and life insurance.
- Flexible benefits scheme—tailored to work-life balance.
- Global healthcare impact by contributing to innovations that enhance patient care.
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