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Technical Services Engineer - Mechanical Engineering Industry - Office Based in Hertfordshire - £25k to £35k DOE + benefits and great working hours
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About the Role
A rare opportunity for a Mechanical Engineer to step into a customer-facing, solution-led technical services role. You will join a globally recognised, premium engineering solutions provider operating across high-spec, safety-critical industries.
You’ll be positioned at the heart of the customer journey, working on technically interesting applications and directly influencing the solutions delivered. You will act as the first point of contact for technical enquiries, taking ownership of incoming customer requirements - from initial triage and technical assessment through to solution definition and quotation. The focus is on quality of engagement, technical accuracy, and providing consultative, solution-led support across a varied and complex product range.
Must Haves
- Mechanical engineering qualification/background (HNC/HND, apprenticeship or equivalent or degree level) - There will be a technical aptitude test as part of the interview process so a Mechanical Engineering based qualification is a must
- Strong understanding of engineering principles and how systems operate
- Technically curious, with a structured approach to technical problem solving
- Confident communicator, able to translate technical detail into clear solutions
- Highly organised with strong attention to detail
- Commercial awareness or interest in developing in this area
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Key Responsibilities
Technical Enquiry Management
- Triage and assess incoming technical enquiries, ensuring accurate prioritisation
- Conduct first-line technical evaluation of customer requirements
- Determine the most appropriate solution pathway based on application needs
- You’ll work closely with internal teams and field sales, ensuring customer needs are understood and translated into the right engineering outcomes.
Solution Development & Quotation
- Develop technically robust, customer-focused quotations
- Validate technical specifications, configurations and application details
- Ensure all outputs align with engineering standards and best practice
Customer & Stakeholder Support
- Provide clear, solution-focused technical guidance to customers and internal teams
- Support field sales with technical input on opportunities and projects
- Act as a key point of contact for technical queries across the business
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Commercial Awareness
- Identify upsell and cross-sell opportunities from inbound demand
- Analyse customer requirements and purchasing patterns to add value
- Contribute to overall sales performance through a solution-led approach
Problem Solving & Continuous Improvement
- Support resolution of complex technical challenges
- Work with engineering and specialist teams where required
- Contribute to improving technical processes, tools and ways of working
Cross-Functional Collaboration
- Work closely with Customer Excellence, Internal Sales and Engineering teams
- Support Fabrication, Assembly and Build requirements where needed
- Contribute to team-wide support during peak demand or resource gaps
Application Process
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.
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