Brunel Law School
Technical Services Expert (365) - 16869-1
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We are seeking an experienced Technical Services Expert (365) to join our Systems Team.
College / Directorate
Digital Services
Department
Infrastructure and Operations
Full Time / Part Time
Full Time
Posted Date
20/07/2026
Closing Date
09/08/2026
Ref No
5180
Location
Brunel University London, Uxbridge Campus
Salary
Grade from: Grade 7 from: £41,292 to £48,557 inclusive of London Weighting with potential to progress to £52,761 per annum inclusive of London Weighting, through sustained exceptional contribution (pro-rata if part-time).
Hours
Full-time
Contract Type
Permanent
Brunel University London
Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits.
For more information please visit: https://www.brunel.ac.uk/about/our-history/home
The Role
We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd-line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. You will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
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Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd-line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands-on expertise with Microsoft 365 services.
- Experience supporting enterprise-scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
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We Offer
- A generous annual leave package plus discretionary University closure days
- Excellent training and development opportunities
- A great occupational pension scheme
- A range of health-related support
- The University is committed to a hybrid working approach
Closing date for applications
9 August 2026 (23:59pm)
Interviews
19 August in person
For further details
Including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk
Technical issues
Please contact us at: hrsystems@brunel.ac.uk
Eligibility
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment.
Brunel University London
Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under-represented in our workforce.
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