PropRec Search
Technical Services Manager
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Technical Services Manager (SC Cleared / Eligible)
Location: UK (Hybrid / Client-facing)
Salary: Competitive + Benefits
Candidates residing in Birmingham, Manchester, Leeds, London
The Role
PropRec Search are looking for an experienced Technical Services Manager to act as a trusted technical advisor for enterprise customers, ensuring technology services deliver business value, operational excellence, and continuous improvement.
You'll work closely with senior stakeholders, lead technical governance, manage service improvements, and provide technical leadership across complex managed service environments.
Key Responsibilities
- Build strong relationships with customers and senior stakeholders.
- Lead Quarterly Business Reviews (QBRs) and technical governance meetings.
- Develop technology roadmaps and Service Improvement Plans.
- Provide technical leadership during major incidents and change management activities.
- Manage technical risks and ensure services align with business objectives.
- Support projects, operational delivery, and service optimisation.
- Promote security, compliance, and best practice across customer environments.
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What We're Looking For
Essential
- Experience in a customer-facing technical leadership role.
- Strong stakeholder management and communication skills.
- Broad enterprise IT knowledge across cloud, infrastructure, networking, Microsoft technologies, and managed services.
- Experience with ITIL, Incident, Problem, Change, and Risk Management.
- Ability to work across multiple technical teams and third-party suppliers.
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Desirable
- Microsoft Azure
- Microsoft 365
- Citrix
- VMware / Hyper-V
- Active Directory
- Networking and Cyber Security
- Infrastructure as Code (Terraform or similar)
What's on Offer
- Strategic, customer-facing leadership role.
- Work with enterprise customers on complex technology environments.
- Opportunity to influence technology strategy and service improvement.
- Excellent career development within a growing managed services business.
Requirements
- UK-based.
- Eligible for SC Clearance.
- Willing to travel to customer sites when required.
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