Purpose of the Role

The Technical Services Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site-specific issues. The role will involve the design, delivery, and implementation of site-specific improvement strategies in recognition of change management.

Key Responsibilities

• Source and procure national and local contracts to ensure the estate and associated buildings are covered with all statutory and legislative commitments.
• Create technical specifications to ensure long-life management of assets, best value for money, adequate scope of maintenance in terms of frequencies, tasks, PPM, and repairs.
• Control budgets and service delivery across the estate and buildings, establishing 'value for money' strategies for delivering technical services.
• Preparation and management of engineering service charge budgets, to include procurement as per SMR policies.
• Define the PPM regime for the plant across the estate.
• Establish, implement, document, and maintain site-specific operating procedures and systems which are tailored to the clients' needs.
• Implementation, management, and development of the E-Logbooks planned maintenance system, ensuring information, plant history, drawings, and technical information is accurate and up to date.
• Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawings and O & M's are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement.
• Ensure new buildings and areas of public realm are handed over in accordance with BPS and SMR guidelines and that all manuals are in place as soon as is reasonably practicable.
• Manage service providers and monitor performance against SLAs and KPIs.
• Make clear decisions and direct contractors for all reactive works.
• Support the Development team to monitor construction processes when processes impact an area under the remit of the Estate Management Team.
• Complete engineering site surveys and audits.
• Provide technical support to the operational team.
• Although the primary focus of the role is technical service, also work within the FM department and extremely closely with Operations, Asset Management, H&S, so together you will be responsible for always delivering excellent services and surpassing customer expectation.
• Manage all asset lists within the Estate, ensuring any new assets introduced are adequately maintained.
• Liaise with Permit Management to assist in the maintenance of the online e-permit system and reviewing of RAMS for Estate works.
• Manage the associated M&E tasks from the company risk register, ensure quotes obtained and works are agreed before commencing.
• Keep the online system, Track Record up to date and ensuring all outstanding actions are completed within the required timescales.
• Ensure compliance at all times with operational standards, codes of practice, and health and safety requirements.
• Provide overseeing engineering support for the residents' spa and gym, including attending a quarterly meeting.
• Provide reactive engineering support for retailers on the estate.
• Form part of the Duty Manager roster for out-of-hours escalations.