Reynaers Group
Technical Services Manager
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Technical Services Manager – Birmingham
We are seeking an experienced and technically competent Technical Services Manager to lead our Technical Services function, based in our Birmingham office.
About the Role
The successful candidate will ideally have:
- A strong technical background, preferably gained within a drawing or design office in the façade or wider construction sector.
- A demonstrable track record of effective team management and technical leadership.
The Technical Department is structured across three core functions. While this role is specifically aligned to Technical Services, close collaboration with the wider department is essential to ensure a cohesive, professional, and commercially focused approach across all activities.
Departmental Responsibilities
- Take overall responsibility for the Technical Services Department, with a focus on delivering high-quality technical support to the business and its customers.
- Manage and develop a team of three technical staff members.
- Deliver outstanding technical support to:
- Customers
- Prospects
- Partners
- Internal colleagues
- Provide effective technical support to the:
- Sales
- Marketing teams
- Promote the company as the leading system supplier in the market.
- Prepare project-specific technical data, drawings, schedules, and calculations to support new business opportunities.
- Ensure accurate, compliant, and up-to-date technical information is provided at all times.
- Attend:
- Customer meetings
- Site visits
- Industry events as required
- Liaise with Head Office to ensure system information remains accurate and aligned with group standards.
- Engage with:
- Industry watchdogs
- Trade associations
- Advisory bodies to maintain product relevance, compliance, and competitive advantage.
- Provide cost-effective technical solutions while promoting quality assurance.
- Report regularly to the Director of Technical Services on:
- Department workload
- Performance (including KPI measurement and reporting)
- Record daily activities accurately within Salesforce.
- Conduct:
- Regular training reviews
- Competency assessments
- One-to-one development meetings with team members
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Requirements for the Successful Candidate
- Technical background in façade, aluminium systems, or the construction industry.
- Proven management experience, including:
- Leading and developing a technical team.
- Computer literacy with proficiency in:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- CAD software experience (2D essential; Revit and 3D modelling advantage but not essential).
- Excellent written and verbal communication skills.
- Confidence in communicating at all levels, from:
- Shop floor operatives
- Senior leadership to board level.
- Experience with Reynapro and/or Logikal software would be beneficial but is not essential.
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