ISG International Service Group
Technical Success Manager
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Technical Success Manager
Our client is a global SaaS company at the forefront of DevOps and DevSecOps, helping some of the world’s largest enterprises manage, accelerate, and secure their software delivery from code to production.
With a strong international footprint, innovative technology, and a highly collaborative culture, the company works with leading organizations to improve how software is built and delivered at scale.
About the Role Own the post-sale customer journey with enterprise clients across the UK & Ireland. Drive customer onboarding, adoption, and rollout planning of the platform. Act as a trusted technical advisor throughout the customer lifecycle. Support customers in embedding the platform successfully into their environments and workflows. Monitor customer health, satisfaction (NPS/CSAT), and platform usage. Proactively identify risks and ensure successful resolution of customer challenges. Collaborate with Sales, Solutions Engineering, and Professional Services to ensure successful delivery. Identify opportunities for expansion and additional use cases based on customer needs. Deliver technical and strategic customer sessions, including reviews and best-practice guidance.
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What We're Looking For ~7+ years of professional experience in customer-facing, technical, or delivery-focused roles. Strong hands-on experience in DevOps, DevSecOps, CI/CD, Cloud Infrastructure, or Platform Engineering. Comfortable being hands-on and technical when working with engineering teams. Experience working with enterprise customers and managing multiple stakeholders. Strong communication and relationship management skills. Fluent English is essential.
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Why Join? Join a global leader in the DevOps and DevSecOps space. Work with some of the world’s most complex and innovative enterprise organizations. High-impact role at the intersection of technology, customer success, and consulting. Private health insurance and wellness benefits. Transportation support. Employee Stock Purchase Plan (ESPP). Hybrid working model and strong career progression opportunities.
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