Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Manage and supervise a team of tradespeople including plumbers, carpenters, wet trades and other maintenance staff
• Work with the planning team and coordinate daily work schedules and activities to ensure timely completion of works.
• To monitor and control all work undertaken within either a geographical or property type contract area undertaking pre and post inspection as required
• To mentor Operatives and Trainees ensuring all Health & Safety guidelines are met.
• To monitor progress and completion of works from the Operatives and Subcontractors with-in the requirements of the group policies and procedures.
• To manage the use of Operatives and Subcontractors, ensuring that they comply with Company standards of work performance, customer service and Health & safety procedures.
• Management of Operatives and Subcontractors to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service
• To control the costs of such items as people hours, equipment, vehicles, stock and tools, thus minimising wastage and avoidable expenditure
• Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost
• Monitor performance against contract/workstream specific requirements and produce performance reports
• Carry out Pre, work in progress and post inspection of work ensuring right first time and de-livery of quality standards.
• Conduct one to ones identifying and implementing any training and development needs
• Ensure that all workloads, operative performance and costs are managed. Monitor performance of all Operatives and subcontractors and take appropriate action in cases of under performance
• Provide technical guidance and support to tradespeople, planning and customer services teams.
• Foster good relationships with residents, addressing any concerns or complaints in a timely and professional manner
• Collaborate with the management team to develop maintenance strategies, budgets and schedules relevant to workstream as required.
• Ensure that all Health and Safety requirements are followed, conducting risk assessments as necessary.
• Post holder will be required to participate in out of hours rota for repairs and maintenance services on a regular basis.
• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person Specification

Essential

Knowledge, Skills and Experience

• Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
• Trade qualification in a relevant field and experience in working within relevant workstream (e.g Trades -plumbing, carpentry. Work stream – responsive repairs, damp & Mould, Voids, Planned & Complex Repairs)
• Knowledge of building construction and maintenance,
• Experience working with contractors and managing performance against SLAs.
• Strong understanding of health and safety regulations
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to liaise effectively with internal teams, contractors, and tenants.
• Ability to work under pressure and meet deadlines while maintaining high standards of quality and compliance.
• Ability to solve problems effectively and efficiently
• Leadership and people management skills.
• Attention to detail and a commitment to high quality work.
• Strong negotiation skills for managing contractors and resources.
• A proactive approach with a focus on continuous improvement.
• Full Driving licence

Desirable

• Health and safety certification (e.g., NEBOSH, IOSH)
• Willingness to participate in ongoing training and professional development

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment