Davies
Technical Supervisor/Team Leader - Military Deafness
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Technical Supervisor/Team Leader - Military Deafness
Technical Supervisor/Team Leader - Military Deafness
Application Deadline: 9 July 2026 Department: Legal Employment Type: Permanent - Full Time Location: Birmingham
About the Role
The Technical Supervisor will support the team to meet objectives and deliver work standards in alignment with the client’s Service Level Agreement (SLA), while ensuring commercial advantage for Keoghs. Additionally, the Team Leader will manage a small caseload of mixed disease cases, while providing supervision, technical support, and training to their team.
Key Responsibilities
- Plan and distribute workload efficiently across the team, factoring in each member’s current capabilities, to ensure timely and profitable case completion.
- Offer supervision and technical support to the team, ensuring continuous skill progression.
- Ensure alignment with Keoghs’ and client benchmarks, whilst driving quality in all deliveries.
- Identify and implement relevant learning activities to secure appropriate authority levels for team members and enable ongoing professional development.
- Act as the primary contact for client complaints, resolving issues swiftly and effectively.
- Lead and execute projects or process updates to enhance operational practices or address specific client issues.
- Maintain compliance with the Solicitors Regulation Authority (SRA) Standards & Regulations.
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Skills, Knowledge & Experience
Mandatory Requirements
- Proven experience in handling noise-induced hearing loss (NIHL) claims with a handling authority of £100k+.
- Comprehensive technical knowledge of NIHL claims processes.
- Proficiency across all stages of pre-litigation and litigation procedures for disease claims.
Desirable Qualities
- Experience leading teams or projects within the insurance/legal sector.
- Ability to develop team members through recognised learning requirements, planning, and performance improvement initiatives.
- Experienced in Microsoft Office (Word & Excel) and familiarity with a Case/Claims Management system.
Security &eligibility Requirements
- Due to the role's national security focus, sole British nationals or dual nationals (with one British component) are eligible.
- British Citizenship is a mandatory requirement owing to security protocol limitations.
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Job Benefits
Financial Perks
- Davies Incentive Plan
- 25 annual holidays (increasing with years of service), with flexibility to buy and sell 3 days.
Insurance & Wellbeing
- Family Cover Private Medical Insurance (via Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 access to:
- Online GP support
- Mental health assistance
- Virtual wellbeing resources
- Coverage for health, financial, and legal wellbeing
Protection
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private Health Insurance)
Pension & Resources
- Pension contribution split as 5% Employer and 3% Employee.
- Employee Resource Groups
- Employee Volunteering Programme
Lifestyle & Discounts
- Cycle to Work Scheme
- Tech Perks Scheme
- Season Ticket Loan
- Gym Flex
- Access to online discount platforms
- Discounted Membership with Gourmet Society
- Discounted Merlin Attractions nationwide
- Retail discounts at local partner outlets
All perks available after successfully completing probation.
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