Cadent Gas Ltd
Technical Support Administrator
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Support operations. Deliver service. Keep everything running smoothly.
LEVEL 4
We’re looking for an organised and proactive Technical Support Administrator to join our team, supporting operational delivery from our Wymondham depot in Norwich.
This is a permanent, full-time role, Monday to Friday with a hybrid working pattern, typically involving 3 days per week at the Wymondham depot.
Why you’ll love this role
As a Technical Support Administrator, you’ll play a key role in supporting day-to-day operational activities, ensuring processes run efficiently while delivering excellent service to customers and internal teams.
You’ll gain exposure to a wide range of operational support activities, from customer coordination and compliance administration to scheduling and project support.
What you’ll be doing
Support operational delivery & processes
- Provide administrative and technical support across operational teams
- Help ensure smooth and efficient day-to-day processes
Manage customer enquiries & service delivery
- Handle customer enquiries, appointments, and complaints
- Ensure issues are resolved efficiently and professionally
Coordinate operational activities
- Support project tracking and scheduling activities
- Assist with purchase order management
Maintain systems & documentation
- Keep systems, records, and technical documentation accurate and up to date
- Ensure strong data integrity and compliance with company procedures
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What you’ll bring
You’ll be highly organised, detail-focused, and comfortable managing multiple priorities in a fast-paced environment. You’ll enjoy supporting teams and providing excellent customer service.
Experience
Experience in an administrative or business support role is advantageous.
Skills
- Strong organisational and multitasking skills
- Confident IT skills, including Microsoft Office
- Ability to manage systems and data accurately
- Excellent communication and stakeholder engagement skills
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
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We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd.
Be part of something big. Help shape the future of gas for generations to come.
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